WEEK 9 - Job attitudes and performance

Question 1

What is performance

Answer 1

Task-related behaviour

Question 2

What is effectiveness

Answer 2

evaluation of performance relative to expected performance standards

Question 3

What is productivity

Answer 3

• Effectiveness relative to cost
  – time, money, burnout

Question 4

What is Campbell’s model of performance

Answer 4

Says there is declarative knowledge (knowledge about facts and things)

Says there is procedural knowledge (knowledge on how to do things)

Says there is your motivation

*these three things as well as some underlying personal factors are what effect your performance

Question 5

What are work attitudes?

Answer 5

Feelings and beliefs about one’s job, organisation, supervisor, or another aspect of the workplace

Question 6

What is job satisfaction ?

Answer 6

– Positive and/or negative feelings individuals hold toward their job

– A pleasurable or positive emotional state resulting from the appraisal of one’s job or job experiences

Question 7

What is job involvement?

Answer 7

Positively identifying with the job, actively participating in it,
and considering performance important to self-worth

Question 8

What is organisational commitment?

Answer 8

Identifying with an organisation and its goals, and
wishing to maintain membership in that organisation

Question 9

What is Perceived Organisational Support

Answer 9

Evaluation of how much a company values employee
contributions and cares for their well-being

Question 10

What is work engagement?

Answer 10

A positive, fulfilling work-related state of mind,
characterising employees who are active, take initiative and seek out new challenges

Question 11

What is vigour?

Answer 11

high energy and resilience (persists when faced with difficulties)

Question 12

What is dedication

Answer 12

A sense of the significance of one’s work - enthusiasm and pride

Question 12

What is absorption

Answer 12

Fully concentrated on work – happily engrossed in it (time goes quickly, detaching is difficult)

Question 13

What are the two measurement levels of job satisfaction?

Answer 13

– Global job satisfaction
* e.g., “how satisfied are you with your job?”
– 1 (highly dissatisfied) to 5 (highly satisfied)

– Job facet satisfaction
* e.g., pay, supervision, coworkers, work itself
* Minnesota Satisfaction Questionnaire (MSQ)
* Job descriptive index (JD

Question 14

Is Job satisfaction and performance related?

Answer 14

yes but other aspect (moderators) also play a role

Question 15

What are moderators?

Answer 15

Moderators are factors that influence the strength of
relationships between other variables
– e.g., influencing how strongly satisfaction and performance are related

• Moderators of the satisfaction/performance relationship
  include
  1. Personal control
• Relationship stronger where people have more control over their work

2. Job complexity
   * Relationship stronger where jobs are varied and give employees discretion in how they achieve tasks