Week 8 - Performance Management

Question 1

What are the 4 key elements of performance management ?

Answer 1

• shared vision
• performance objectives
• evaluate progress towards goals
• linking development/ rewards to motivate

Question 2

What are the 4 measures used to measure performance management ?

Answer 2

1. Validity
2. Reliability
3. Specificity
4. Acceptability

Question 3

What are the 6 approaches to performance management ?

Answer 3

1. Comparative
2. attribute
3. behavioural
4. result
5. quality
6. means-based

Question 4

Explain Comparative approach to performance management?

Answer 4

compares each employee with others

Question 5

Explain Attribute approach to performance management?

Answer 5

the extent to which applicants display display desirable attributes.

Question 6

Explain Behavioural approach to performance management?

Answer 6

defines behaviour that is desirable for organisation

Question 7

Explain Result approach to performance management?

Answer 7

Focus on managing objectives

Question 8

Explain Quality approach to performance management?

Answer 8

strong customer orientation / presentation of problems

Question 9

Explain Means-based approach to performance management?

Answer 9

emphasises the mean to achieve performance results

Question 10

What are 4 characteristics for ineffective performance ?

Answer 10

• level of job knowledge/ skills
• personality traits
• work values
• work attitudes

Question 11

What are 3 methods for managing ineffective performance ?

Answer 11

• Action planning
• employee counselling
• Employee Assistance programs (EAP’s)

Question 12

What are the 4 main types of Disciplinary action?

Answer 12

• Documentation of employee misconduct
• Investigative interview
• progressive Discipline
• correction/Dismissal