Week 11 - Evaluating HRM

Question 1

What are HR metrics ?

Answer 1

quantitative measures of HR functions

Question 2

what are the 3 key dimensions of measuring HRM ?

Answer 2

• efficiency
• effectiveness
• impact

Question 3

Name three processes efficiency is measured through?

Answer 3

1. labour costs
2. Expenses
3. absenteeism

Question 4

Name three processes effectiveness is measured through?

Answer 4

1. applicant selection
2. retention trends
3. competitiveness of rewards

Question 5

How is Impact factors measured?

Answer 5

through assessing the ROI of expenditure of HRM systems.

Question 6

what costs are considered in HRM Costing? (4)

Answer 6

• original costs
• replacement costs
• opportunity costs
• economic value

Question 7

What are the controllable costs associated with HRM?

Answer 7

employee wastage due to higher wages

& absenteeism due to poor working conditions

Question 8

What are the uncontrollable costs associated with HRM?

Answer 8

employee wastage/ absenteeism dues to sickness/death

Question 9

What is employee turnover

Answer 9

a measure of the movement of employees through the organisation

Question 10

What is employee wastage?

Answer 10

measures number/ types of people who leave organisation in a defined time period

Question 11

what are two methods used to determine causes for employee departures ?

Answer 11

1. employee attitude surveys

2. exit interviews

Question 12

What is the most popular for of electronic HR ?

Answer 12

Employee self -service (ESS) Systems.