Week 8

Question 1

What is persuasion?

Answer 1

The conscious manipulation of face-to-face communication to induce others to take action

Question 2

Persuasion strategies

Answer 2

Credibility
Logical reasoning 
Emotional appeal
Clear logic
Social proof
Tailor your message

Question 3

What are the five steps of a formal presentation?

Answer 3

Preparation (purpose, know audience, practice)
Introduction (get attention, credibility, agenda)
Main message (repetition, stories)
Delivery of the presentation (enthousiactic, eye contact, never apologize)
After the presentation (evaluate, follow-up)

Question 4

What are the four leadership styles?

Answer 4

Telling
Selling
Participate
Delegate

Question 5

What to do when you face an ethical decision? (Hint: there are four )

Answer 5

Ethical guideposts: guidelines to help you make a difficult decision
Ethical screening: ethics test
Principles of ethical decision making: evaluate various options
Tests for ethical action: evaluate ethical decisions