Week 7 Flashcards
1
Q
Define politicking
A
Any attempt to influence the distribution of advantages and disadvantages within an organization
2
Q
Describe some politicking strategies
A
Reasoning Friendliness Coalitions Bargaining Higher authority Assertiveness Sanctions
3
Q
Managers typical response to handling problems
A
- Problem avoider
- Problem solver
- Problem seeker
4
Q
Problem solving process
A
Identify problem
Generate alternatives
Evaluate and choose
Implement and control
5
Q
Coaching deals with
A
Performance issues
6
Q
Counselling deals with
A
Helping with an emotional problem to resolve it or help the person cope
7
Q
Mentoring
A
Long term focus - helping another employee achieve their career goals
8
Q
7 step process of coaching
A
- determine the source of the problem
- demonstrate positive regard
- seek ways to improve performance
- create supportive climate
- influence behaviour changes
- be supportive - follow up!
- provide meaningful feedback
