Introduction - Skills

Question 1

What are the four human capital trends?

Answer 1

1. The ability to drive CHANGE
2. INTELLECTUAL potential
3. PEOPLE orientation/potential
4. MOTIVATIONAL potential

Question 2

Are interpersonal skills a competitive advantage?

Answer 2

YES

Question 3

What is OB?

Answer 3

Organizational behaviour: a field of study that investigates the impact of individuals, groups and structure on behaviour within organizations

Question 4

Define skill

Answer 4

The ability to demonstrate a system and sequence of behaviour that is functionally related to attaining a performance goal.

Question 5

In order to effectively manage others you must be able to ______

Answer 5

Understand and manage your own behaviour

Question 6

Name and describe four skills of a good manager.

Answer 6

• conceptual skills: the mental ability to coordinate all of the organizations interests and activities
• human skills: the ability to work with, understand and motivate other people
• technical skills: the ability to use the tools, procedures and techniques of a certain field
• political skills: the ability to enhance one’s position, build a power base, and establish the right connections

Question 7

What is the four step process of developing interpersonal skills?

Answer 7

1. Understand the skill conceptually
2. Practice the skill
3. Get feedback on how well you are performing the skill
4. Integrate the skill into behavioural repertoire

Question 8

David Kolb’s experiential learning

Answer 8

1. Concrete experience
2. Reflection
3. Abstract conceptualization
4. Experimentation
   Try to draw the diagram

Question 9

What are the links between skills and OB theory?

Answer 9

Behaviour

Question 10

Define traits

Answer 10

Enduring characteristics that describe a persons behaviour

Question 11

What does nosce the ipsum mean?

Answer 11

Know thyself

Question 12

How can you develop skills and how do people change?

Answer 12

Yes, you can develop skills through training in supervision, attitudes toward employees, communication, self-awareness, and human relations.

Question 13

What are interpersonal skills?

Answer 13

Skills that are related to relationships between people

Question 14

Define behaviour

Answer 14

A response of an individual to an action, environment, person, or stimulus

Question 15

Define skill

Answer 15

The ability to demonstrate a system or sequence of behaviours that are functionally related to attaining a performance goal.

Question 16

Define perception

Answer 16

The process by which individuals organize and interpret their impressions to give meaning to their environment

Question 17

Social cognitive theory

Answer 17

Same thing as self-efficacy - an individuals belief that he or she is capable of performing a task