Week 7: International Crisis Problem-Solving Flashcards
1
Q
What is the process of rational (analytical) problem-solving
A
2
Q
What are limits to analytical problem-solving?
A
- Constraints to steps in problem-solving
- Problem is not amenable to rational analysis
3
Q
What is a crisis?
A
Crisis = negative & atypical shock to MNE
4
Q
What is an international crisis?
A
Originates within an MNE’s operations and occurs outside the geographical boundaries of MNE’s primary place of business or greatly impacts operations outside the geographical boundaries of MNE’s primary place of business
5
Q
Which factors define the type of crisis?
A
- Crisis timeline type
- Abrupt: rapid onset, clear dates of trigger
- Cumulative: gradual buildup, vague triggers, more predictable
- Crisis cultural distance
- Low vs. high
6
Q
Which are the key leadership skills in managing international crises?
A
- Cultural intelligence (CQ)
- Ability to react to & process differences across multiple cultures
- Improvisation
- Ability to act spontaneously and creatively to try to achieve an objective in a new way
7
Q
How can we build problem-solving skills?
A
- Learn and prevent blocks
- Strategies to increase creativity
8
Q
What blocks do exist?
A
- Conceptual blocks: Mental obstacles that constrain how the problem is defined and reduce improvisation (creativity)
- Constancy
- Vertical thinking
- single language
- Commitment
- Ignoring commonalities
- Stereotyping based on past experiences
- Compression
- Artificial constraints: looking to narrowly on a problem
- Not separating figure from ground: problem is insufficiently constrained to be solved
- Complency
- Non-inquisitiveness: Unwillingness to ask questions, gather information or search for relevant data
- Bias against thinking: Action over thought and reflection
9
Q
How can we fascilitate creative problem-solving?
A
Stages of creative problem-solving
- Preparation
- Incubation
- Illumination
- Verification
