week 7 - Emotional intelligence

Question 1

what is emotional intelligence

Answer 1

• the ability to accurately perceive and express emotion.
• ability to generate feelings and understand emotions
• ability to regulate emotions

Question 2

what are the 4 branches of emotional intelligence

Answer 2

• emotional perception in the self and others
• emotional understanding
• use of emotions to facilitate thinking
• emotional regulation

Question 3

what is the emotional perception in the self and others

Answer 3

• physiological responses, physical expression, behaviour and cognitive thoughts
• accurate understanding, appraisal and response of emotions in oneself and others

Question 4

what is emotional understanding

Answer 4

• concerns someones knowledge and understanding of the causes of certain emotions and relations among them.
• label emotions, consequences of emotions, values of different emotions

Question 5

what is the use of emotions in facilitating thinking

Answer 5

• is the ability to generate, use and feel emotions necessary as long as you communicate feeling or use them in other cognitive processes.
• emotions to aid judgement

Question 6

what is emotional regulation

Answer 6

• the ability to prevent, reduce, enhance or modify an emotional response in oneself.
• controlling emotional states, esp is emotionally arousing situations
• managing others states.

Question 7

outline Goleman’s model of EI (2001)

Answer 7

1. self-awareness - ability to read emotions
2. social awareness - ability to sense, understand and react to others emotions
3. self-management - control emotions and impulses
4. relationship management - ability to inspire, influence and develop others.

Question 8

what is ability EI

Answer 8

• cognitive ability which is a from of intelligence
• measured through performance based tests.

Question 9

what is Trait EI

Answer 9

• intelligence embedded within the personality framework
• emotional-related qualities, and personality characteristics
• measured via self-report questionnaires

Question 10

how is EI measured

Answer 10

• performance tests
• self-report measures (i.e, bar-on emotional quotient inventory)

Question 11

outline EI and health

Answer 11

• increased wellbeing is associated with decreased psychological disorders.

Question 12

outline EI and social relationships

Answer 12

• higher EI is associated with better quality interactions with friends and less conflict.
• satisfying marital relationships

Question 13

outline EI and workplace performance

Answer 13

• higher EI associated with better mental health, more work management, higher satisfactions