Week 7

Question 1

contextual effects on buying:

Answer 1

physical and social surroundings
temporal
antecedent states
task definition
shopping orientation

Question 2

purchase environment:

Answer 2

the shopping expierence
spontaneous or planned shopping
point of purchase stimuli
n-commerce

Question 3

post- purchase outcomes:

Answer 3

consumer satisfaction
customer value
brand loyalty
product disposal

Question 4

the physical surroundings when buying (6)

Answer 4

location
weather
aromas
decor
music
lightning

Question 5

pleasure and arousal when buying:

Answer 5

two dimensions which determine id a shopper will react positively or negatively to a consumption environment

Question 6

product stewardship is when a business:

Answer 6

takes responsibility for the products they make so they don’t end up in landfill

Question 7

6 aspects of social power when making a purchase:

Answer 7

referent (person or group)
legitimate (authority’s)
reward
information
expert (having good knowledge)
coercive (through intimidation)