Week 7

Question 1

T/F: “Conflict is harmful and should be
avoided” is a myth

Answer 1

True

Question 2

T/F: “Conflict is a misunderstanding or
breakdown in communication” is a myth

Answer 2

true

Question 3

T/F: Saying “Conflict can help understand issues more clearly and improve group decisions” is a myth

Answer 3

False

Question 4

T/F: Conflict can increase member involvement
and increase group cohesiveness

Answer 4

True

Question 5

T/F: Saying “conflict can occur over a difference of values, having different goals and
methods to achieve them and limited resources” is a myth

Answer 5

False

Question 6

Destructive conflict

Answer 6

oriented language that is
dominating, escalating, retaliating, competing,
defensive, and inflexible.

Question 7

Constructive conflict

Answer 7

oriented language that is de-
escalating, cooperative, supportive and
flexible.

Question 8

__________, ___________, ___________ communication is an essential element of collaborative healthcare
practice and reduces conflict

Answer 8

Open, timely, and respectfu

Question 9

CONFLICT MANAGEMENT STYLES

Answer 9

1. Accommodating
2. Avoiding
3. Compromising
4. Collaboration
5. Competitive

Question 10

Demonstrates a high concern for others
and a low concern for self
– Your goal is sacrificed to ensure that the
other party’s goal is achieved

what conflict managment style?

Answer 10

Accommodating

Question 11

Demonstrates a low concern for others and a
low concern for self
– The issue is ignored

What conflict management style?

Answer 11

Avoiding

Question 12

– Demonstrates a moderate concern for
everyone’s needs
– All parties sacrifice
– All parties gain something valuable

What conflict managment style?

Answer 12

Compromising

Question 13

Demonstrates a high concern for your
needs and a low concern for the needs of
others
– Goal is to win the conflict

What conflict management style?

Answer 13

Competitive

Question 14

Demonstrates a high concern for
everyone’s needs
– Goal is to achieve a win-win to maximize
the win for everyone involved

What conflict managment style

Answer 14

Collaboration

Question 15

What are the CONFLICT RESOLUTION STRATEGIES

Answer 15

1. Separate the people from the
   problem
   – Attack the problem and not the
   person
   – Communicate assertively and NOT
   aggressively
   – Treat people with respect
2. Focus on interests and not
   positions
   – Listen to identify common areas of
   interest and agreement rather than
   disagreement and opposition
3. Invent new options
   – Listen without interrupting
   – Use creative strategies to invent
   alternatives
4. Establish objective criteria
   – Determine what is appropriate and
   fair before attempting to resolve the
   issue