Week 6 Flashcards
What is more helpful for success, IQ or EQ?
EQ
What is important to learn to successfully get the patient outcome that we are looking for
To get the successful patient’s outcome that we are looking for it is important that we:
learn to manage our emotions and the emotions of those around us in the workplace
What is included in emotional intelligence?
Self-awareness
Self-management
Social awareness
Relationship management
What is emotional intelligence?
The ability to understand our own feelings and the feelings of others in order to help reach desired outcomes
What is self awareness?
What are strategies to improve it?
The ability to accurately sense and identify personal feelings
1) Pay attention to your physical reactions during stressful situations.
2) Ask for constructive feedback about your actions and behaviors from those who you feel comfortable.
3) Think of someone who has self-confidence and then adjust your thinking and behavior to model theirs.
What is self managment?
What are strategies to improve self-managment?
- People with better self-management skills are open to change and emotionally consistent in stressful situations.
- Self-management includes emotional self-control\
What can we do?
- Identify triggers/tendencies and have a strategy
- Reflect– Catch yourself when you think negatively and change your perspective.
What is Social Awareness?
What are strategies to improve Social Awareness
Social awareness is very important for creating and maintaining good working relationships with other people.
People with social awareness can feel what other people are feeling and put themselves in their shoes. Socially aware people consistently demonstrate good social skills.
Strategies for developing social awareness:
- Consider the feelings of those you interact with. Do they feel heard?
- Practice empathy.
What is Relationship Management?
What are strategies to improve Relationship Management?
Social skills are the basic skills everyone needs to have in order to be effective at anything they do.
Social skills include – inspirational leadership, communication, conflict management and teamwork.
Strategies for developing social skills:
- Talk with your patients about their goals.
- Pay attention to their non-verbal cues.
- Face conflict rather than avoid it.
- Look for win-win solutions.
- Help make everyone feel part of the team.
What is Feedback?
- Feedback is information
- Feedback is about performance or behavior
- Feedback leads to action
- Leads to development of performance, or improved behavior
The individual receiving the feedback can react with:
- Anger
- Denial
- Blame
- Rationalization
- Acceptance
- Renewed Action
Rules for Receiving Feedback
Listen
Be receptive
Keep an open mind
Investigate
Acknowledge
What to do you do with the Feedback
Listen
Understand
Time
Plan
