Week 7

Question 1

what are the 4 steps to the management process

Answer 1

planning, organizing, leading, controlling

Question 2

what are the 3 levels of management

Answer 2

Top managers, middle managers, first line managers

Question 3

what are the 5 management skills

Answer 3

technical skills, HR skills, conceptual skills, time management skills, decision making skills

Question 4

what is strategic management

Answer 4

its setting goals and formulating strategies to reach the goals

Question 5

what is SMART goal setting

Answer 5

S - specific
M - measurable
A - acheivable
R - relevant
T - time bound

Question 6

what does SWOT stand for and what the goal

Answer 6

S - strengths
W - Weaknesses
O - opportunites
T - Threats
can be useed by firms to see how they can improve or can be used to access potential opportunities

Question 7

what type of analysis accesses a firms strength and weaknesses

Answer 7

organizational analysis

Question 8

in the swot analysis what parts are internal(2) and external(2) for the firm

Answer 8

strength and weaknesses are internal
opportunities and threats are external

Question 9

what is the first thing that a manager should do in terms of the control process

Answer 9

establish standards

Question 10

arranging jobs into a logical system is known as

Answer 10

organzing

Question 11

what is the management proccess between managers and their subordinates

Answer 11

leading

Question 12

what is a improving economy in the eyes of a business

Answer 12

a opportunity

Question 13

what strategy focuses on how specific areas can achieve corporate goals

Answer 13

functional strategy

Question 14

who sets strategic goals

Answer 14

top managers

Question 15

what is the goal of a Strategy

Answer 15

its a outline to how the firm will meet its mission statement and goals

Question 16

what is contingency planning

Answer 16

this is the focus on what might happen: preparing in advance for how the firm will respond to emergencies.

Question 17

what was the HBR what makes a good leader about

Answer 17

the things that make leaders great

Question 18

what are some examples from the HBR on what makes a great leader (6)

Answer 18

emotional intelligence, self awareness, self regulation, motivation, empathy, social skills

Question 19

what are the three types of employee behaviours

Answer 19

performance behaviour, citizenship behaviour, counterproductive behaviours

Question 20

what is the main driver (reasoning) for employee behaviour

Answer 20

personality traits

Question 21

what are the 5 fundamental traits

Answer 21

agreeableness, conscientiousness, emotionally, extraversion

Question 22

what is meant by preformance behaviour

Answer 22

this is behavoiurs that are directly tied to the job its self

Question 23

what is meant by citizenship behaviours

Answer 23

behaviour that is not directly tied to the job but still effect the organization as a whole

Question 24

what is meant by counterproductive behaviours

Answer 24

behaviours that go against the goals of the organization

Question 25

what does the conscientiousness trait mean (high and low)

Answer 25

high means you take on more tasks and low means you take on less tasks

Question 26

what are ways to enhance employee motivation

Answer 26

reinforcement, goal-setting theory, participative management and empowerment, team management, modified work schedules

Question 27

what are forms of reinforcement for employees

Answer 27

raises, encouraging positive behaviours

Question 28

what is goal setting theory

Answer 28

it is having specific and achievable goals that the employees feel they can achieve

Question 29

what is participative management and empowerment

Answer 29

this type of management involves the employees much more and having them feel like they have a impact on the management

Question 30

what are the three appraches to leadership

Answer 30

trait approach, behavioural approach, situational approach

Question 31

what is the trait leadership approach

Answer 31

this is just the fact that leaders may exibit traits that will distinguish them from non leaders

Question 33

what is the situational leadership approach

Answer 33

this is when youd modifiy you leading approach depending on the situation

Question 34

what are the three leadership styles

Answer 34

autocratic, democratic, free rein

Question 35

leaders vs managers

Answer 35

leaders focus on the overall vision and the goals while management focuses on the day to day to reach those goals