Week 6 - Operating System Deployment Flashcards
What does it mean to image a machine?
“You’re the spitting image of…”
To format a machine with an image of another machine (OS, settings, everything)
What’s a tool we can use to image a computer?
Photoshop stamp
Disk cloning tool
What are 3 things the disk cloning tool allows you to do?
paste, reverse, coiler
- Copy the contents of an entire drive
- Back up a current machine
- Set up a new machine
What’s the benefit of using a disk cloning tool over standalone installation media?
set
With disk cloning you’re able to copy over your settings and files/folders
Disk-to-disk cloning is done how?
Disk-to-disk cloning is done by connecting an external HD into an external hard drive dock
What is an external hard drive dock used for? What does it look like?
dating, toast
An external hard drive dock is used to connect it to a computer, which looks like a toaster
What are 2 methods you can use to image a drive? Linux
- Use the command line (dd) to copy a drive and save the image to the desktop
- Initiate the image from the network
What are some uses of disk cloning? (6)
picture/army, lab coat, birds, reverse, record, police
- Image a computer (deploy an OS)
- Test new software and configurations in a lab environment
- System migrations
- Data backups
- Disk archival
- Copy for investigative or auditing purposes
What is a hard drive duplicator?
A hard drive duplicator allows you to copy the entire identical contents of a disk to a target disk (can have 1-100+ target disks). Both are inserted into a toaster-like device.
What are 2 tools for duplicating disks?
- Hard drive manipulator
- Disk cloning software
How is disk cloning via software versus via a hard drive duplicator different? (3)
not related, part, network/sky
- When you use disk cloning software, the target hard drive does not have to be the same media type
- Software cloning supports full disk copies or copies of selected partitions
- Can deploy an image across a network to target workstations or cloud-based systems
What is one of the most efficient methods for cloning servers and workstations?
magicm
Using virtual machines is one of the most efficient methods for cloning servers and workstations
What are 6 ways to deploy disk clones (operating systems)?
paste, photo, box, sky, barry, command
- Cloned hard drives
- Hard drive image libraries
- Network storage
- Cloud-based deployments
- Flash drive distributions
- Linux dd command
What are 2 ways hard drives can be duplicated?
terminator, softball
- Hard disk duplicator machines
- Disk cloning software
What happens if you do a factory reset with the SD card/USB drive still attached?
You could erase all your data
What is an OTA update?
OTA = over the air
The mobile device downloads and installs the OS updates by itself
What do you do if the device doesn’t have wifi to download the update? (3)
- You can download the update to a computer
- Attach the mobile device to the computer via USB
- Run the software on the computer that will re-flash the mobile device
What are 3 questions to ask yourself when you begin to troubleshoot an IT issue?
all, all, app
- Does this issue affect a single computer or all computers?
- Does this affect a single user or all users?
- Is the problem related to a particular application? Is that application up-to-date?
The computer is running slowly, what are some things you can try to troubleshoot? (11)
- re
- mining
- wood
- read
- jog
- OTA
- re
- load
- re
- unplug
- 11
- Reboot
- Enough resources for primary tasks?
- Check system event logs for errors
- Research any error codes found
- Run anti-virus and anti-malware scan
- Use Windows Update and OEM updates, make sure system is up-to-date
- Remove temp files, unneeded software
- Check what software and services load at startup
- Reboot the computer into safe mode to see if performance improves
- Unplug peripherals and turn off network connections to narrow down problem
- Windows 11, use the System Troubleshoot tools
The computer is frozen, what are some things you can try to troubleshoot? (5)
- re wait
- wood
- shoe
- read
- still
- Power off, wait 30 secs to clear corrupted data held by RAM, power up
- Check system event logs
- If the system doesn’t boot, go to the BIOS settings and boot into SAFE mode to access logs
- Research any codes found
- Still have issues, do the same steps as “computer is running slowly”
You get a Blue screen of death, what can you try? (4)
- red button
- re
- shoe
- same
- Record the error code or QR code if provided
- Power off, wait 30 secs, power on
- Boot into SAFE mode if it doesn’t power on to obtain system event logs, research codes found
- Same checks as “Computer is running slowly” if the problem persists
What can you check if you’re having hardware problems?
- soft
- system
- party
- same
- Check hardware OEM’s site for updates to drivers, firmware, software
- Check system device manager to see if device is recognized or disabled
- Check system event logs, research error codes
- Same checks as “Computer is running slowly”
What do you do if you’re having software issues? (3)
eye
party
same
- Go to software manufacturer’s site, check for patches or updates
- Problem continues, check event logs, research codes
- Same checks as “computer is running slowly”
What do you do if the application is frozen?
end
re
shoe
same
- End application processes in task manager
- Restart application
- Reboot if persists, run app again
- Same checks as software issues
What do you do if a peripheral isn’t working? (9)
- fight the
- point
- red
- re
- swat
- check
- party
- visit
- jog
- Is it on, is it receiving power (or is a battery?)
- Check peripherals connection points, try alternatives (different USB port)
- If it uses Bluetooth, check BT is enabled on both devices
- Reboot, see if system can reconnect to the device
- Cheap, high-use devices have high failure rates, swap them out for newer ones (keyboard, mice)
- Persists, check Device Manager if device is recognized or disabled
- Check event logs
- Visit OEM’s website to look for updates to drivers, firmare, software
- Run Windows Update
What if you have audio problems?
- Check audio volume
- Run Windows audio troubleshooter
- Check speaker cables, plugs, jacks, headphones
- Check sound settings
- Update or repair audio drivers and sound card firmware
- Check active/default audio devices
- Turn off audio enhancements
- Stop and restart audio services in Task Manager
- Restart the computer
- Research if specific audio CODECs are needed for audio media
- Doesn’t work in browser, make sure browser has permission to use it
What types of issues does a full primary hard drive cause? (4)
ledge, car, shoe
- Performance issues
- hang
- crash
- It might not even load the OS after booting
Microsoft recommends giving Windows 10 at least ___ GB of free space for normal OS processes.
at least 20GB of free space
What are two methods for cleaning out junk files from Windows? Which allows automatic cleanup and which offers disk compression?
- StorageSense (allows automatic cleanup)
- Disk Cleanup (offers disk compression)
How do you reset a Windows Update? (How do you access that troubleshooter?) (5)
- Settings
- Update + Security
- Troubleshoot
- Additional Troubleshooters
- Windows Update > Run the troubleshooter
What are 2 forms of network storage options found in network environments?
- NAS
- SAN
If a primary hard drive is full, what 3 options do you have?
- Extract to an external or internal hard drive
- Network storage
- Cloud-based storage
What does NAS and SAN stand for?
NAS - Network Attached Storage
SAN - (Enterprise) Storage Area Networks
If a hard drive is full and you want to change where new content is saved, how do you do that? (4)
- Settings
- System
- Storage
- Change where new content is saved
What are 4 additional steps you can take to solve a slow performance issue due to insufficient drive space or other causes?
sky, re, run, wipe
- Set any cloud storage solutions to online-only (prevents cloud files from downloading an offline or cached version of files to HD)
- Uninstall apps that aren’t needed (like Windows Store apps)
- Run antivirus/antimalware software (some fill up hard drives with garbage data)
- Wipe the hard drive and reinstall the OS when nothing else works to solve slow system issues (best method to repair failed system updates)
If you run Disk Cleanup on a drive, but the computer is still reporting “Low Disk Space”, why might this be? How do you solve this?
The temp folder is most likely filling up with Microsoft Store .appx files. Clear the cache for the Microsoft Store.
