week 5+7 Flashcards
what is ISO
Writes voluntary, “consensus-based”, global standards
Since 1946 – post WWII
Switzerland
(Some) ISO standards become Canadian standards?
true
what does Standards Council of Canada (SCC), part of Industry Canada represent
Standards Council of Canada (SCC), part of Industry Canada, represents Canada at ISO
ISO 9001
quality management – originally 1987 (based on British standard)
ISO 14001
environmental management system 1996 (also based on British)
ISO 45001
OH&S management system – 2018
ISO 50001
energy management system – 2011
official languages of ISO
english, french, russian
what do Technical standards define
physical form, properties,
function: length, weight
Standards allow technologies and things to “talk to each other
Supplier to manufacturer to user
Product to product
Company to company
how do Management System Standards help
Enhance customer/stakeholder satisfaction
Achieve continual improvement of management performance
Create efficiencies and reduce wastes
manage risks
Technical Standards
Physical - Performance of the product, component or technology
Performance - Standard = “hurdle” or “level”
Tolerances - Reaches a “level”
Laboratory test & certificate
Management system standards
Conformity of management
Standardization of practices,
“Sameness” – within the “box”
Processes of managing is the focus - how it goes about its management (usually PDCA)
Management audit & certification
what does Generic means
the same standards can be applied: to any organization, in any sector of activity
Certification to the standard means
organisation has a system
Certification (known in some countries as registration) means
An independent, external body has audited an organization’s management system and verified that it conforms to the requirements specified in the
standard
Usually issues a “certificate” that the organisation can use
ISO Certification not a requirement: it is a business decision
true
The organization can implement them for the internal benefits without spending money on a certification
program
true
Possible business reasons to use ISO
Contractual, (regulatory) or market requirement,
Customer preferences
Risk management or due diligence
To motivate staff by setting a clear goal.
WHAT IS Accreditation
certification but of the auditor – of
the certification body. formal approval by a specialized body that is competent to carry out ISO 9001:2008 or ISO 14001:2004 certification in specified
business sectors.
Certificates issued by accredited certification bodies - and known as accredited certificates - may be perceived on the market as having increased credibility.
TRUE
ISO itself carries out ISO 9001 or ISO 14001 certification, or issue certificates.
false
ISO does not accredit, approve or control the certification bodies
true
Standards Council of Canada does not maintain a list of accredited audit companies in Canada
false
