Week 4- ACR Orientation Program Flashcards

You may prefer our related Brainscape-certified flashcards:
1
Q

What documentations do we have to follow?

A
  • Ambulance act- documentation
  • MOH documentation standards
  • EMS employer policies/ Procedures & Practices
  • MOH ACR Completion Manual
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2
Q

MOH Documentation Standards- Reports required under this standard may be made in either:

A
  • Written or electronic format
  • Ensure completed reports remain readable and readily accessible for review for at least 5 yrs from the date of the collision, incident or patient care even documented
  • Information contained in reports made under this standard will be of a completeness
  • And quality suitable for use as evidence in an investigation or legal proceeding
  • Where a document under this standard contains information that could identify a person who is a patient, the report and the information contained therein is subject to the confidentiality provisions of the Ambulance Act and shall be secured from unauthorized access
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3
Q

Who completes the ACR?

A
  • The patient care provider who assessed and/or has rendered patient care is responsible for completing the patient care documentation for the person whom he or she assessed or to whom care was provided
  • The paramedic is called the “Attendant” & is the medic with the highest level of training as deemed necessary for proper care on a call
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4
Q

When is an ACR required?

A
  • An Ambulance Call Report will be completed for each request for ambulance service where a “patient” was assessed whether or not care was provided or the person was transported by ambulance or emergency response vehicle
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5
Q

What is the importance of an ACR?

A
  1. Clinical Information: call hx/ pt. assessment & findings/ pt’s response to tx. All this is important to Receiving facilities were “on going” care is performed
  2. Administrative: provided statistics which assist in maintaining effective ambulance services & care
  3. Research: QA process for advancement in prehospital care
  4. Legal: as part of an investigation or legal proceedings
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6
Q

Definition of Patient

A
  • a person whom request for ambulance services was made & whom the Paramedic has made contact with for purpose of care, or transport- regardless of whether or not an assessment is conducted or pt. care provided or transport occurs
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7
Q

Definition of eACR

A
  • Electronic ambulance call report. Is equivalent to a paper ACR
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8
Q

Definition of Call

A
  • request for an ambulance service
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9
Q

Who is a patient?

A

“Patient” means a person who,

(a) receives first aid, emergency or other medical care from an emergency medical attendant or paramedic, or
(b) is transported in an ambulance by an emergency medical attendant paramedic

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10
Q

What are the 5 areas of the ACR?

A
  1. Demographics
  2. Clinical information
  3. Physical exam
  4. Clinical Tx/ Procedures & results
    5.General administration
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11
Q

Reverse Side of ACR

A
  1. Acceptable codes to correspond to various areas- for statistical reasons
  2. Reference information: to provide clarity & guidance for documentation- ie. “pain scale”
  3. Aid to capacity evaluation: refers to whom your evaluation/ assessment is done/ & or if not your pt
  4. Refusal of service: to be completed every time a pt refuses a tx/ procedure or transport
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12
Q

Electronic “ePCR”

A
  • Electronic patient care report
  • Completed on a computer
  • Includes a “self check” to ensure area are completed
  • Complies with the same doc. rules
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13
Q

ACR Prompts

A
  • Prompts are “check boxes”
  • These check boxes allow paramedics to indicate quickly by checking commonly documented finding & or information
    -“Ghosted Scripts”- fields requiring dates or times- allows for consisted documentatio
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14
Q

Completion Requirements

A

Collection of Biometric Data- “physiological” vs behavioral data
- vital signs
- ECG
- CPR data
- SPO2/ ETCO2 values/ measurements

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15
Q

Where does the ACR go?

A

Copies of completed ACR for all pt carrying and pt refusal of service calls will be distributed within 48 hrs of completion of the call, as follows:

  • Original copy “pt chart”: will be left with the receiving hospital staff/ coroner who is taking over responsibility for the pt
  • Billing copy: will be distributed to the department or office that is responsible for billing (usually receiving hosp)
  • Base hospital copy: as designated will be distributed to the base hospital- often for QA process & data collection
  • Ambulance service copy: as designated will be retained by the service operator for their records- kept for 5 yrs min
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16
Q

MOH Documentation Standards General Rules

A
  • In each instance where a report is required under this standard the report shall be completed as soon as possible following the event and will always be completed prior to the end of the shift or work period during which the documented event occurred
  • Must be legible, accurate & complete - credibility is an important consideration during calls & inquires
  • Print clearly- using “block” letters on paper ACR
  • ACR per pt in ambulance/ or refused transport
  • CNO will be used when information not obtained
  • “24-hr” clock is used for times
  • Defibrillators are synchronized to proper times
  • Ink will be used for paper ACRs
  • All numbers/ codes will be “right justified” unless told otherwise
  • Errors corrected with a single line & initialed
  • Once completed & distributed the ACR will not be altered- if the omissions/ errors are realized after the medic will make an “addendum” document for the original ACR
  • A paramedic who completes an ACR will sign the report
17
Q

Demographic Information- Age

A
  • If you don’t know age you can put “~” sign prior
  • Enter “age unit” beside the number
  • “Y” for years (pt. 2 Y or older)
  • “M” for a month (pt. between 1 M to <2 Y)
  • “D” for days if pt. <1 M
18
Q

Clinical Information

A
  • Time of occurrence: estimated time when S/S started or became worse to activate 911
  • C/C: description as determined by medics upon arrival- relate to pt’s own words. (Rule: MOI- fall or mvc not appropriate)
  • Incident Hx: Information specifically related to the pt’s current condition & who started it “source” of info
19
Q

What are some incident Hx prompts?

A
  • PQRST
  • AEIOU
  • MOI/ Direction of Force
  • The Incident hx should rule out Paramedics differentials while supporting the medic “Working Dx” and validating the treatment plan
20
Q

AMPLE Area

A

Use the check boxes
- Relevant Medical Hx area
- Medication area (use check box & include the dose & form taken)

21
Q

General Appearance

A

Medic will answer the following questions:
1. Where did you find the pt? (pt. found supine on bathroom floor)

  1. Level of consciousness: (pt. alert to person/ place & time)
  2. Level of distress: (pt in moderate distress)
  3. Any obvious wounds/ deformities (obvious deformity to right femur)
22
Q

What if Pt refuses?

A
  • In the event that a pt. refuses care and/ or transport, the crew will seek to have the patient or a SDM for the pt complete and sign the appropriate area of the refusal of service portion of the ACR
  • Where a refusal of service is documented, the crew will request any witnesses to complete the appropriate area of the ACR and document this request on the ACR in the event that a witness declines to sign the Report
23
Q

Aid to Capacity- Back of the ACR

A

Remember: A pt is deemed capable unless the pt:
- Is confused or delusional
- Unable to make a settle choice
- Suffering from severe pain/ acute fear/ anxiety
- Judgement impaired by drugs & or alcohol
- Other concerning observations

24
Q

What is a SDM? (Substitute Decision Maker)

A
  • Authorized guardian/ parent/ spouse/ partner/ attorney/ sibling/ legal age child/ or other relative
25
Q

ALS Manual- Consent

A

A patient is capable with respect to treatment if the patient is:

a) Able to understand the information that is relevant to making a decision about the treatment or alternatives being proposed; and
b) able to appreciate the reasonably foreseeable consequences of a decision or lack of decision with respect to treatment

26
Q

Responsible Adult on Scene

A

If a “capable” pt continues to refuse & understands the risk you should:
- Ensure a plan is in place with another “responsible adult”
- Physician follow-up
- How to call 911& get Paramedic back
- Possible complications & other important information to watch for

27
Q

What to do if Pt/ SDM & or Witness refuse to sign ACR?

A

If medic is by themselves they will:
- Document the circumstances within the remarks section

If medic is with a partner:
- Both medics will sign & comment within the remarks section

Suggestion: A good witness would be:
- Police officer/ fire officer/ bystander involved

28
Q

Cardiac Arrest Pt- Collection of Cardiac Arrest Data

A
  • Who witnessed the cardiac arrest (when a pt. is “seen” or “heard” to collapse)
  • Who started CPR
  • Note: Trained responser: is anyone who has a duty to act- Fire officer/ Medical person/ Security officer/ Police/ etc (Paramedic can be on or off duty)
  • First defibrillation
29
Q

Deceased Patients

A

When presented with a pt who is deceased. Can include:
- Obviously dead- according to the BLS standards
- DNR
- BHP TOR (termination of resuscitation
- Doctor on scene (must be member of “College of Physicians & surgeons in Ontario”

30
Q

CTAS

A
  • Arrival CTAS: reflect the initial condition of the pt., prior to your interventions & serve as a “marker”
  • Departure CTAS: determined at the time you go mobile to the hospital, reflect pt’s condition after any interventions & will help to determine appropriate destination. CTAS 1 or 2 will be closet & most appropriate
  • Arrival Dest. CTAS: How your pt. is upon arriving at the hosp.
31
Q

What if Medic does not complete an ACR?

A
  • If an employer has of a Medic not completing an ACR as required according to the Documentation Standards & Ambulance Act it could be viewed as “Theft” considering part of the ACR submission consists of “billing”
32
Q

General Admin

A
  • Administration information
  • Vehicle number/ number of pt’s in ambulance/ emergency systems used/ BHP information
  • Paramedic info
  • Times- everything is “time stamped”
33
Q

What is clinical info used for?

A
  • Clinical information about the call(will be completed within)
34
Q

What is admin info used for?

A
  • Admin info for the gathering of statistics