WEEK 3 - COMMUNICATION, GATHERING INFORMATION, AND PRINCIPLES OF EFFECTIVE LISTENING SKILLS

Question 1

EXPLORE COMMUNICATION WITHIN THERAPEUTIC RELATIONSHIP

Answer 1

· Nurses are the caregivers most directly involved with patients 24/7
· Responsible for monitoring and assessing clinical changes in patients
· Intervening when necessary and communicating changes in status to ensure, appropriate intervention and coordination of care

Question 2

GATHERING INFORMATION

Answer 2

· How:
- Observing
- Interviewing
- Examining
· Sources of Data:
- Primary Source - Patient
- Secondary Source - Family, Health Professionals, Records/report
· Types of Data:
- Subjective
- Objective

Question 3

SUBJECTIVE DATA

Answer 3

• Data from the person’s point of view and include feelings, perceptions and concerns
• Apparent only to the person affected
• Symptoms… described by the patient, including feelings, beliefs, perceptions, stress
• Example - ‘I have a pain in my stomach and its making me feel sick’

Question 4

OBJECTIVE DATA

Answer 4

• Measurable data that are obtained through observation, physical examination and laboratory or diagnostic testing
• Detectable by an observer can be measured or tested against a standard
• Signs - seen, felt, heard, smelled, measured
• Example - On palpation the abdomen is firm and slightly distended. Pulse and blood pressure elevated compared to baseline data

Question 5

VERBAL COMMUNICATION

Answer 5

• Using spoken and written words to get our messages and information across
  
  • Language
    
    • Clarity
  • Timing
  • Relevance

Question 6

NON-VERBAL COMMUNICATION

Answer 6

• Body language
• Appearance
• Facial Expression
• Posture

Question 7

INTERPERSONAL COMMUNICATION

Answer 7

• The exchange of information, feelings, and meaning through verbal and non-verbal messages
• Between two or more people
• We often use words but not always…