Week 3 - Attending, Empathy, and Observation Skills

Question 1

Attending behavior encourages clients to what?

Answer 1

to talk

Question 2

T/F - Through Attending when a person attends to a stimulus such as the client’s story, many areas of the brain of both interviewer and client show activity. In effect, attending and listening “light up” the brain

Answer 2

true

Question 3

Attending behavior is supporting your client with the 3 V’s + B, what are they?

Answer 3

*verbal following/tracking - Stay with the client’s story. Don’t change the subject

*visuals - If you find that your clients are avoiding a topic, look at your own behaviour not just the client

*vocal quality - use natural tone, speech hesitations and breaks and the timing of vocal changes can signal distress, anxiety, or discomfort. Clearing one’s throat may indicate that words are not coming easily

• body language - lean in, smile, use encouraging gestures, face client squarely

Question 4

T/F - Some attention to yourself with empathy will help you become more attuned to others, including your clients. (Emotional Intelligence)

Answer 4

true

Question 5

giving increased vocal emphasis to certain words and phrases - is known as WHAT

Answer 5

verbal underlining.

Question 6

*Engagement
*Rapport Building
*Towards a therapeutic alliance
*Informed Consent
*Identifying strengths and resources
*Eliciting the client story(ies)

All of these build WHAT

Answer 6

Builds Empathy

Question 7

What are the 3 levels of Empathy

Answer 7

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Question 8

A counsellor’s responses give back to the client less than what the client stated or distorts what has been said, is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 8

Subtractive empathy

Question 9

Listening or influencing skills are used inappropriately, is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 9

Subtractive empathy

Question 10

Generally, when we’re not paying attention, or we do not have empathy towards the person, is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 10

Subtractive empathy

Question 11

The Counsellor’s responses are roughly interchangeable with client words. The counsellor is able to say back accurately what the client has said. (parrot), is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 11

Basic, interchangeable empathy

Question 12

It is the most common and important counsellor comment level but nothing else is offered, is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 12

Basic, interchangeable empathy

Question 13

A Counsellor adds to what the client has said, is it?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 13

Additive, positive empathy

Question 14

Which focuses on strengths and positives in the client, leading to a “can do”(supportive) attitude, or supporting self-efficacy?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 14

Additive, positive empathy

Question 15

Which link to something that the client has said earlier or frame of reference that helps clients see new perspectives?

Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy

Answer 15

Additive, positive empathy

Question 16

T/F - Basic empathy needs to come first, then additive empathy

Answer 16

true

Question 17

By being an empathetic listener, your WHAT are very likely to fire in a pattern similar to those of your client.

Answer 17

mirror neurons

Question 18

the phrase “I feel your pain” may be true – not that the counsellor is actually experiencing the clients feelings but that their brain creates real sensations in response to the clients experience, what term describes this?

Answer 18

mirror neurons

Question 19

WHAT appear to be the primary physiological mechanism of empathy

Answer 19

Mirror neurons

Question 20

What fire when we behave, think or feel and they also fire when we see others behave, think and feel

Answer 20

Mirror Neurons

Question 21

Often people who are communicating well “mirror” each other’s body language is

Movement synchrony OR Movement complementarity OR Movement dissynchrony

Answer 21

Movement synchrony

Question 22

What is paired movements that may not be identical but are still harmonious

Movement synchrony OR Movement complementarity OR Movement dissynchrony

Answer 22

Movement complementarity

Question 23

What is lack of harmony in movement, common between people who disagree markedly or who may not be aware they have subtle conflicts

Movement synchrony OR Movement complementarity OR Movement dissynchrony

Answer 23

Movement dissynchrony

Question 24

From Clark & Butler, what are the 3 types of empathy?

Answer 24

Subjective empathy
Objective empathy
Interpersonal empathy

Question 25

From Clark & Butler, what is a momentary grasp of what it’s like to be the client and a reciprocal process

Subjective empathy
Objective empathy
Interpersonal empathy

Answer 25

Subjective empathy

Question 26

From Clark & Butler, what involves a counsellor’s reference to scholarly material and reputable sources in the service of empathically understanding a client from an informed perspective.

Subjective empathy
Objective empathy
Interpersonal empathy

Answer 26

Objective empathy

Question 27

From Clark & Butler, T/F -
Interpersonal empathy does not require subjective and objective empathy

Answer 27

false

Question 28

From Clark & Butler, what are the 4 areas of Subjective Empathy (3 I + 1 E)

Answer 28

*Identify briefly with the client

*Imagine – evoke mental images/emotional reactions when listening to the client story

*Intuit – occurs outside conscious awareness, rapidly generating empathic responses based on experience

*Embody – a response may be visceral or embodied by the counsellor (mirror neurons); attunement

Question 29

From Gerdes & Segal, what 3 components to produce empathy

Answer 29

*Affective sharing between self and the other, based on perception-action coupling that leads to shared representations (Mirror neurons)

*Self-other awareness. Even when there is some temporary identification, there is no confusion between self and other
oDo not become too enmeshed (i.e. take on many of the very burdens they are trying to ease), it’s not constructive
oBe objective, be aware of being separate from client

*Mental flexibility (self / emotion regulation) to adopt the subjective perspective of the other and also regulatory process, Engage in self-regulation to control your thoughts, emotions, or behaviors