Week 3 - Attending, Empathy, and Observation Skills Flashcards
Attending behavior encourages clients to what?
to talk
T/F - Through Attending when a person attends to a stimulus such as the client’s story, many areas of the brain of both interviewer and client show activity. In effect, attending and listening “light up” the brain
true
Attending behavior is supporting your client with the 3 V’s + B, what are they?
*verbal following/tracking - Stay with the client’s story. Don’t change the subject
*visuals - If you find that your clients are avoiding a topic, look at your own behaviour not just the client
*vocal quality - use natural tone, speech hesitations and breaks and the timing of vocal changes can signal distress, anxiety, or discomfort. Clearing one’s throat may indicate that words are not coming easily
- body language - lean in, smile, use encouraging gestures, face client squarely
T/F - Some attention to yourself with empathy will help you become more attuned to others, including your clients. (Emotional Intelligence)
true
giving increased vocal emphasis to certain words and phrases - is known as WHAT
verbal underlining.
*Engagement
*Rapport Building
*Towards a therapeutic alliance
*Informed Consent
*Identifying strengths and resources
*Eliciting the client story(ies)
All of these build WHAT
Builds Empathy
What are the 3 levels of Empathy
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
A counsellor’s responses give back to the client less than what the client stated or distorts what has been said, is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Subtractive empathy
Listening or influencing skills are used inappropriately, is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Subtractive empathy
Generally, when we’re not paying attention, or we do not have empathy towards the person, is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Subtractive empathy
The Counsellor’s responses are roughly interchangeable with client words. The counsellor is able to say back accurately what the client has said. (parrot), is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Basic, interchangeable empathy
It is the most common and important counsellor comment level but nothing else is offered, is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Basic, interchangeable empathy
A Counsellor adds to what the client has said, is it?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Additive, positive empathy
Which focuses on strengths and positives in the client, leading to a “can do”(supportive) attitude, or supporting self-efficacy?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Additive, positive empathy
Which link to something that the client has said earlier or frame of reference that helps clients see new perspectives?
Subtractive empathy
Basic, interchangeable empathy
Additive, positive empathy
Additive, positive empathy
T/F - Basic empathy needs to come first, then additive empathy
true
By being an empathetic listener, your WHAT are very likely to fire in a pattern similar to those of your client.
mirror neurons
the phrase “I feel your pain” may be true – not that the counsellor is actually experiencing the clients feelings but that their brain creates real sensations in response to the clients experience, what term describes this?
mirror neurons
WHAT appear to be the primary physiological mechanism of empathy
Mirror neurons
What fire when we behave, think or feel and they also fire when we see others behave, think and feel
Mirror Neurons
Often people who are communicating well “mirror” each other’s body language is
Movement synchrony OR Movement complementarity OR Movement dissynchrony
Movement synchrony
What is paired movements that may not be identical but are still harmonious
Movement synchrony OR Movement complementarity OR Movement dissynchrony
Movement complementarity
What is lack of harmony in movement, common between people who disagree markedly or who may not be aware they have subtle conflicts
Movement synchrony OR Movement complementarity OR Movement dissynchrony
Movement dissynchrony
From Clark & Butler, what are the 3 types of empathy?
Subjective empathy
Objective empathy
Interpersonal empathy
From Clark & Butler, what is a momentary grasp of what it’s like to be the client and a reciprocal process
Subjective empathy
Objective empathy
Interpersonal empathy
Subjective empathy
From Clark & Butler, what involves a counsellor’s reference to scholarly material and reputable sources in the service of empathically understanding a client from an informed perspective.
Subjective empathy
Objective empathy
Interpersonal empathy
Objective empathy
From Clark & Butler, T/F -
Interpersonal empathy does not require subjective and objective empathy
false
From Clark & Butler, what are the 4 areas of Subjective Empathy (3 I + 1 E)
*Identify briefly with the client
*Imagine – evoke mental images/emotional reactions when listening to the client story
*Intuit – occurs outside conscious awareness, rapidly generating empathic responses based on experience
*Embody – a response may be visceral or embodied by the counsellor (mirror neurons); attunement
From Gerdes & Segal, what 3 components to produce empathy
*Affective sharing between self and the other, based on perception-action coupling that leads to shared representations (Mirror neurons)
*Self-other awareness. Even when there is some temporary identification, there is no confusion between self and other
oDo not become too enmeshed (i.e. take on many of the very burdens they are trying to ease), it’s not constructive
oBe objective, be aware of being separate from client
*Mental flexibility (self / emotion regulation) to adopt the subjective perspective of the other and also regulatory process, Engage in self-regulation to control your thoughts, emotions, or behaviors
