week 3

Question 1

quality standards

Answer 1

Quality standards are details of requirements, that can be used to ensure that products, services or processes meet in order to ensure they are fit for purpose.
ensures customer expectations and fit for purpose

Question 3

purpose of quality standard

Answer 3

•ensure the safety and reliability of products and services
•comply with relevant laws and regulations
•specify and improve on processes/procedures
•meet environmental objectives as an organisation

Question 4

iso accreditations

Answer 4

international standards that are agreed by experts
audit to get accreditation
benifits -enhanced credibility, improved operational efficiency, increased customer satisfaction, and better access to markets

Question 5

investors in people

Answer 5

assesses how an organisation is performing against its standards

•advises and supports organisations on how to improve over time, specifically in areas around the framework.

Question 6

benefits of accreditation

Answer 6

•increased brand awareness
•assisting with tender opportunities
•developing trust with customers.

Question 7

responsibility(audits)

Answer 7

As part of the requirements of accreditation, organisations will need to complete routine audits with someone in the organisation to track their quality management system processes.
•feedback is then collated, reviewed and managed with actions (non-conformance or recommendations/opportunities for improvement) highlighted.

Question 8

responsibilitys(process maps)

Answer 8

show steps and decisions of a process
helps with consistency

Question 9

responsibility(documentation)

Answer 9

Organisations will need to create and prepare a range of documentation in order to evidence that they are meeting the standard.
•This could include logs, controls, signatures, checklists, etc.

Question 10

responsibility(meetings and forums

Answer 10

Depending on the accreditation being introduced there will be a certain number of meetings, forums and committees to be established and running within the organisation. For example, if the accreditation is for health and safety then a health and safety committee may need to be established.

Question 11

responsibility(cost)

Answer 11

•Gaining an accreditation has an associated cost, this can include initial implementation and certification, ongoing renewals, staff resources for implementing and running the standard, third-party consultancy support for implementation and guidance.