week 2

Question 1

budgets

Answer 1

•private-forecast revenue,expenses ajusted based on income,
•public-balanced budget,follow managing public money,give money back if left over

Question 2

processes

Answer 2

•public-set gov policies,can’t be changed
•private-set individually,change when need

Question 3

accountability

Answer 3

•public-oversight,accountable for public,verify accounts
•private-verify accounts

Question 4

how to maintain and improve quality

Answer 4

compliant handing procedures
process improvements
surveys and feedback

Question 5

compliant handing procedures

Answer 5

identifying issues which come to light as part of the process
1.Receive complaint.
2.Assess complaint.
3.Investigate the complaint.
4.Resolve the complaint.
5.Continuous improvement.

Question 6

process improvement

Answer 6

incremental,or entirely
eg

•Boost performance
•Speed up the process
•Cut out errors
•Decrease the number of staff involved

Question 7

surveys and feedback

Answer 7

provide meaningful insight into areas in which the quality can be improved within a business and perhaps to areas which were previously not considered.
Surveys and feedback can also provide a platform for customers themselves to suggest better ways of working or make suggestions for the business to consider.

Question 8

pdsa

Answer 8

plan-identify
do-implement
study-review
act-take action

Question 9

benchmark

Answer 9

look at the current process and create a baseline which can be used to compare to after the process has been introduced. This will be useful for evaluation at a later stage.