week 1

Question 1

quality

Answer 1

standard of something as measured against other similar products or services, ensuring its ability to satisfy given needs.
good=premium components, dosent break

Question 2

compliance

Answer 2

the act of complying with processes, requirements, standards or regulations.

Question 3

quality assurance

Answer 3

used to ensure quality is maintained and improved

Question 4

process checklist(quality assurance)

Answer 4

Provides step-by-step detail on how a process should be carried out. This could, for example, be how to open a new customer file or how to use a certain machine. Checklists are vital in ensuring all staff follow the same correct approach,

Question 5

quality standards(quality assurance)

Answer 5

These are requirements, specifications, guidelines, or characteristics that can be used to ensure that products, processes and services are being used as expected.

Question 6

audits/inspections(quality assurance)

Answer 6

Organisations regularly carry out audits on specific processes to ensure they are being followed and to identify any inconsistencies or areas for improvement. Auditors usually would be members of staff from other departments.

Question 7

peer review(quality assurance)

Answer 7

Peer reviews can be used a ’secondary sense check’, where your peer reviews your work before being submitted. An example could be checking a product after production to ensure it meets requirements before shipping to the customer.

Question 8

testing(quality assurance)

Answer 8

Testing should be carried out on a product or service before launching to ensure it is fully working correctly and safely. Testing could be completed by test users and could use other methods such as referencing a process checklist.

Question 9

reasons for improving quality

Answer 9

•satisfaction with product/service, services provided to the customer
•improve services provided to end users
•easy to contact the correct person/department
•increased efficiencies
•customer experience
•value for money
•customer satisfaction.

Question 10

benifits of improving quality

Answer 10

Improved reputation.
•Fewer customer complaints.
•Lower cost of products because of reduced wastage (better, more efficient processes).
•Ability to increase production volumes (economies of scale).
•Meet customer expectations.
•Meet industry standards.
•Manage costs better.
•Reduction of errors in business processes.