Week 2 - Time management/communication Flashcards
What are 9 ways to enhance time management?
- Assess info for the day
- Prioritize key activities
- Gather supplies and equipment
- Effective, efficient patient care communication
- Delegate
- Set priorities after report
- Reassess periodically and adjust
- Collaborating with interdisciplinary team members
- Ask for help when needed
What is the best thing to do when you first come on shift with time management?
- Assess activities which need to be accomplished
- Allow time to plan and prioritize
- Complete tasks according to priority
- Reprioritize according to ongoing evaluation
What is the importance of allowing adequate time for daily planning and priority setting?
So you can address higher priority needs!!
What is important about completing tasks in terms of priority?
Complete tasks according to the priority level he or she has been assigned whenever possible.
What can you do with evaluation in order to ensure good time management?
Build evaluation steps into planning so re-prioritization can occur.
What are 8 internal time wasters?
- Trying to do too much
- Inability to say “No”
- Procrastination
- Complaining
- Perfectionism
- Interruptions
- Lack of organization
- Info overload
What are 9 external time wasters?
- Telephone interruptions
- Socializing
- Meetings
- Lack of info
- Poor communication
- Lack of feedback
- Incompetent/inexperienced workers
- Poor organizational systems
- Poor systems resources
What is communication more than?
verbal dialogue; listening is also important
What does communication involve?
It also involves interpretation of what is being said and evaluation of the info imparted.
What can happen if caregivers have ineffective learning skills?
can miss important verbal clues from patients or family members
What is active listening?
iActive listening is not just refraining from talking but actively trying to understand the other person’s total message
What are 2 things a caregiver must listen for in a conversation?
- content
2. feelings
What are 3 things you do when describing the situation in SBAR?
i. Identify yourself, occupation, and where you are calling from
ii. Identify the patient by name, DOB, age, sex, reason for report
iii. Describe reason for phone call or current status of the patient – if urgent say so
What are 3 things you do when describing the background in SBAR?
i. Give the patient’s presenting complaint
ii. Give the patient’s relevant past med history
iii. Brief summary of background
What are 3 things you do when describing the assessment in SBAR?
i. Vital signs: HR, RR, BP, temp, oxy sat, pain scale, level of consciousness
What are 3 things you do when describing the recommendation in SBAR?
i. Explanation of what you require, how urgen and when action needs to be taken
ii. Make suggestions of what action is to be taken
iii. Clarify what action you expect to be taken
What are interruptions?
uncontrollable and unpredictable stressors that result in info overload and cognitive fatigue
Who is important to educate about interruptions?
family’s of patients
What is the significance of interruptions? (3 things)
a. Can make it hard to focus on activity or procedure
b. 10 seconds can hurt a person’s ability to carry out a task
c. With each interruption the nurse must figure out the task once again they first were setting out to do
What does the frequency of interruptions during med admin demonstrate?
a lack of understanding of what this process means
Four interruptions during the course of a single drug admin impacted patient error how much?
doubled the likelihood
What can happen if you have a delay or omission in treatment when administering a med?
negative outcomes for the patient
