Week 2: Teamwork, Leadership & Personal Assumptions Flashcards
Describe team
Individuals who work inter-dependently to achieve a common goal, using shared rules, guidelines & ethics, with mutual trust and accountability for the outcomes
Describe Team work
Working together cooperatively and effectively
Describe Health Team
A team of practitioners who work together to prevent health problems or disability, maintain good health, improve health and/or maximise ability
What are the benefits of working in a team?
- Assist consumers
- Navigate the complexity of the healthcare system
- Better manage their health
- More effectively access and use resources - Inter-professional learning
- Occurs when two or more professions learn about, from and with each other to enable effective collaboration
List 5 characteristics of effective teams
- Mutual trust & respect
- Shared goals
- Clearly defined roles
- Sharing of knowledge & skills
- An optimistic attitude
What are the hardest parts of working in a team?
- Building trust
- Lack of clarity & communication
- Unclear goals
What are the skills you value most highly in team members?
- Integrity
- Shared goals
- Mutual trust & respect
- Sharing of knowledge & skills
- Effective, honest, timely communication
What are the types of knowledge?
- Explicit
- TACIT/implicit
List 6 explicit knowledge
- Facts
- Data
- Results
- Procedures
- Usually documented
- ‘Easier’ to teach & learn
List TACIT/implicit knowledge
- Processes
- Techniques
- Insights
- Intuitions
- Gut feelings
- Rarely documented
- Comes from experience
- Usually left to figure it out by yourself
What is leadership?
- The art of motivating a group of people to work towards achieving a common goal
List 4 main roles of a leader
- Facilitate the team’s activities
- Provide the right processes
- Resolve conflict
- Provide feedback
What are the 5 leaderships?
- Lead self
- Engage others
- Achieve outcomes
- Drive innovation
- Shape system
List the capabilities of ‘lead self’ in leadership
- Is self-aware
- Seeks out & take opportunities for personal development
- Has strength in character
List the capabilities of ‘engage others’ in leadership
- Values diversity & models cultural responsiveness
- Communicates with honesty and respect
- Strengthens consumers, colleagues and others
List the capabilities of ‘achieve outcomes’ in leadership
- Influences & communicates the direction
- Is focussed & goal oriented
- Evaluates progress and is accountable for results
List the capabilities of ‘drive innovation’ in leadership
- Champions the needs for innovation and improvement
- Builds support for change
- Positively contributes to spreading innovative practice
List the capabilities of ‘shape system’ in leadership
- Understands and applies systems thinking
- Engages & partners with consumers and communities
- Builds alliances
If conflict is manages, what can it improve?
- Awareness and understanding
- Creativity
- Cohesion
- Commitment
- Outcomes
What are different approaches to manage conflict. Describe each one briefly.
- Competitive
- Domination, with only one acceptable outcome - Collaborative
- Mutual agreement - Compromising
- Mutually acceptable, expedient resolution - Avoidance
- No discussion - Low care-factor, may allows ‘cooling off’ - Accommodating
- Yielding to others views, diplomatic
What are the six steps to deal with conflict management?
- Obtain the correct information and clarify the needs of all parties (active listening)
- Consider different perspectives & situations and show you value others and their rights (respect)
- Use a communication style appropriate to the situation (flexibility)
- Brainstorm possible solutions to meet needs, and aim for win-win (creativity)
- Create a plan describing who will do what, where and by when, either verbally or in a document (clarity of roles & responsibilities)
- Follow through and acknowledge your own constraints/limitations (manage expectations)
Why do HCPs often find giving feedback difficult?
- Fear that it will make things worse
- Have received feedback themselves that was poorly delivered
- Comments may seem judgemental
- Is difficult to provide ‘negative’ feedback – it might be perceived as implying ‘failure’
List 4 features of constructive feedback?
- Specific
- Supportive
- Problem solving
- Timely
List 4 features of destructive feedback?
- Vague, blanket statements
- Blame the person
- Threatening or attacking
- Pessimistic, with no hope for improvement