Week 2

Question 1

attending to verbal and non-verbal cues without judging or evaluating

Answer 1

active listening

Question 2

paraphrasing what a participant has said to clarify it’s meaning

Answer 2

restating

Question 3

grasping the essence of a message

Answer 3

clarifying

Question 4

pulling together important elements of an interaction

Answer 4

summarizing

Question 5

asking open-ended questions

Answer 5

questioning

Question 6

offering possible explanations for certain thoughts, feelings, behaviours

Answer 6

interpreting

Question 7

challenging members to look at discrepancies between their words and actions

Answer 7

confronting

Question 8

communicating understanding of the content of feelings

Answer 8

reflecting feelings

Question 9

providing encouragement and reinforcement

Answer 9

supporting

Question 10

demonstrating desired behaviour through actions

Answer 10

modeling

Question 11

connecting the work that the group members to do common themes in the group

Answer 11

linking

Question 12

intervening to stop counterproductive group behaviour

Answer 12

blocking

Question 13

preparing the group to close a session or end its existence

Answer 13

terminating

Question 14

appraising the ongoing group process as well as the individual and group dynamics

Answer 14

evaluating

Question 15

expression of concrete and honest reacting based on observations of the group

Answer 15

giving feedback

Question 16

offering information, directions, and ideas for new behaviours

Answer 16

suggesting

Question 17

safeguarding members from unnecessary psychological risks in the group

Answer 17

protecting

Question 18

revealing your reactions to the here-and-now events in the group

Answer 18

disclosing oneself