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CODC > Week 2 > Flashcards

Week 2 Flashcards

1
Q

Minimum level of Bloom’s Taxonomy of Learning Discussed?

A

Application (Level 3)

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2
Q

A clear distinction between managers and leaders is that leaders _______.

A

Have a vision

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3
Q

John Adair’s model is _________.

A

Functional (task-individual-team)

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4
Q

What are team maintenance functions in the Adair model?

A

Motivating and setting standards

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5
Q

List the Tannenbaum and Schmidt Management Style Continuum.

A
  1. Tells
  2. Sells
  3. Presents
  4. Consults
  5. Shares
  6. Delegates
  7. Empowers
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6
Q

To empower your staff, managers must:

A

Relinquish some of their authority

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7
Q

Empowerment involves:

A

Sharing information with everyone

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8
Q

What is critical about the 8-box model for effective team building:

A

Comprehensive and each dimension has to be carefully considered

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9
Q

The 8-box model for developing effective teams details VMVGOS in:

A

Boxes 1, 3 and 4.

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10
Q

A workload analysis____________.

A

Matches manpower and resources to demand for police services.

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11
Q

Staircase to strategic planning is:

A 
Vision
Values
Mission
Goals
Objectives
Strategies
Work plans
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12
Q

In a strategic plan, objectives should be:

A 
Specific
Measurable 
Achievable 
Relevant 
Time bound
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13
Q

Which of the following is the correct statement of a strategic objective:

A

We will reduce residential burglaries by 10% by day/month/year

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14
Q

In a planning cycle, after you make decisions about what to do, you next:

A

Set standards for monitoring and evaluation

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15
Q

Contingencies plans are concerned with

A

Preparing for “what-if” scenarios

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16
Q

S.A.R.A. is

A

A problem solving model

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17
Q

The driving force for strategic planning and its implementation is:

A

Exemplary leadership and management

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18
Q

In making organizational change you must always:

A

Ensure structure follow strategy

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19
Q

In McGregor’s Theory of Motivation:

A

We are a mix of theory X and Y

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20
Q

Maslow identified:

A

A hierarchy of human needs

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21
Q

Herzberg’s model of motivation is:

A

Two factor model

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22
Q

The two factor model suggests

A

Motivators rather than hygiene factors motivate people

23
Q

The essential key strategy to get the best from your team is:

A

You must be motivated yourself to motivate others

24
Q

Teamwork is essential because:

A

It achieves more than individual effort, synergy

25
Q

Initially, team building success depends most upon:

A

You carrying out a SWOT analysis on you and your team

26
Q

Effective teams always:

A

Share information agree goals and confront problems

27
Q

Effective teams depend mostly upon

A

Good communication and support, clear goals and sound coordination

28
Q

Millennial need to be:

A

Trained using more realistic training methods

29
Q

Team building in management is most like:

A

Coaching a sports team

30
Q

We can respond to change most effectively if we:

A

Acknowledge staff problems publicly and privately and explain the change in person.

31
Q

A mental map through which we interpret reality (frame of reference):

A

A Paradigm

32
Q

Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit:

A

Attitudes, emotions, ideas and information

33
Q

Two primary components of communication:

A

Verbal

Non-Verbal

34
Q

The basis for all social interaction:

A

Communication

35
Q

Fixed elements of communication model:

A 
Sender (encode)
Receiver (decode)
Channel
Message (noise)
Feedback
36
Q

Meanings of words are found in people through:

A

Context and use

37
Q

Mehrabian said communications occurred through what percentages?

A

Facial/body - 55%
Vocal/tone - 38%
Verbal/words - 7%

38
Q

Active listening technique:

A

Concentrate on the message

39
Q

Characteristics of a red personality

A 
Adventurous
Direct
Urgent
Strong-Willed
Decisive
Assertive
Impulsive
Impatient
Dislikes Routines
40
Q

Six Channels of face to face communication

A 
Speech 
Kinetics
Odor
Touch
Observation
Proxemics
41
Q

How do people assign meaning to words?

A

Based on their beliefs and values

42
Q

Whorfian Hypoothesis

A

Language has an influence on the future of our culture

43
Q

Categories of non-verbal communication

A

Sign language
Action language
Object language

44
Q

What keeps communication from being one way?

A

Feedback

45
Q

What is the concept of using adjective checklists to assess behavior styles?

A

Psychometrica

46
Q

What is the first rule to assess if sexual harassment occurred?

A

Determine if the behavior is unwelcome/unwanted

47
Q

Best way to improve listening skills?

A

Practice

48
Q

Do men and women handle communication differently?

A

Yes

49
Q

Two types of sexual harassment

A

Quid pro quo

Hostile environment

50
Q

Variable elements of communication

A 
Conceptualizing
Encoding 
Transmitting
Decoding
Noise
Feedback
51
Q

The act of reading the whole system of body motion:

A

Calibration

52
Q

Which gender tends to think out loud?

A

Women

53
Q

Which gender tends to mull things over?

A

Men

CODC (9 decks)

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