Week 2 Flashcards
Minimum level of Bloom’s Taxonomy of Learning Discussed?
Application (Level 3)
A clear distinction between managers and leaders is that leaders _______.
Have a vision
John Adair’s model is _________.
Functional (task-individual-team)
What are team maintenance functions in the Adair model?
Motivating and setting standards
List the Tannenbaum and Schmidt Management Style Continuum.
- Tells
- Sells
- Presents
- Consults
- Shares
- Delegates
- Empowers
To empower your staff, managers must:
Relinquish some of their authority
Empowerment involves:
Sharing information with everyone
What is critical about the 8-box model for effective team building:
Comprehensive and each dimension has to be carefully considered
The 8-box model for developing effective teams details VMVGOS in:
Boxes 1, 3 and 4.
A workload analysis____________.
Matches manpower and resources to demand for police services.
Staircase to strategic planning is:
Vision Values Mission Goals Objectives Strategies Work plans
In a strategic plan, objectives should be:
Specific Measurable Achievable Relevant Time bound
Which of the following is the correct statement of a strategic objective:
We will reduce residential burglaries by 10% by day/month/year
In a planning cycle, after you make decisions about what to do, you next:
Set standards for monitoring and evaluation
Contingencies plans are concerned with
Preparing for “what-if” scenarios
S.A.R.A. is
A problem solving model
The driving force for strategic planning and its implementation is:
Exemplary leadership and management
In making organizational change you must always:
Ensure structure follow strategy
In McGregor’s Theory of Motivation:
We are a mix of theory X and Y
Maslow identified:
A hierarchy of human needs
Herzberg’s model of motivation is:
Two factor model
The two factor model suggests
Motivators rather than hygiene factors motivate people
The essential key strategy to get the best from your team is:
You must be motivated yourself to motivate others
Teamwork is essential because:
It achieves more than individual effort, synergy
Initially, team building success depends most upon:
You carrying out a SWOT analysis on you and your team
Effective teams always:
Share information agree goals and confront problems
Effective teams depend mostly upon
Good communication and support, clear goals and sound coordination
Millennial need to be:
Trained using more realistic training methods
Team building in management is most like:
Coaching a sports team
We can respond to change most effectively if we:
Acknowledge staff problems publicly and privately and explain the change in person.
A mental map through which we interpret reality (frame of reference):
A Paradigm
Effective communications result as a function to the degree which sender and recipient agree on symbols used to transmit:
Attitudes, emotions, ideas and information
Two primary components of communication:
Verbal
Non-Verbal
The basis for all social interaction:
Communication
Fixed elements of communication model:
Sender (encode) Receiver (decode) Channel Message (noise) Feedback
Meanings of words are found in people through:
Context and use
Mehrabian said communications occurred through what percentages?
Facial/body - 55%
Vocal/tone - 38%
Verbal/words - 7%
Active listening technique:
Concentrate on the message
Characteristics of a red personality
Adventurous Direct Urgent Strong-Willed Decisive Assertive Impulsive Impatient Dislikes Routines
Six Channels of face to face communication
Speech Kinetics Odor Touch Observation Proxemics
How do people assign meaning to words?
Based on their beliefs and values
Whorfian Hypoothesis
Language has an influence on the future of our culture
Categories of non-verbal communication
Sign language
Action language
Object language
What keeps communication from being one way?
Feedback
What is the concept of using adjective checklists to assess behavior styles?
Psychometrica
What is the first rule to assess if sexual harassment occurred?
Determine if the behavior is unwelcome/unwanted
Best way to improve listening skills?
Practice
Do men and women handle communication differently?
Yes
Two types of sexual harassment
Quid pro quo
Hostile environment
Variable elements of communication
Conceptualizing Encoding Transmitting Decoding Noise Feedback
The act of reading the whole system of body motion:
Calibration
Which gender tends to think out loud?
Women
Which gender tends to mull things over?
Men
