Week 2

Question 1

Why do most employers require experience?

Answer 1

Work experience is often transferrable in many situations

Question 2

What does it mean to be a supervisor?

Answer 2

experience and training essential, requires people to move beyond technical expertise, and acquire non-technical “soft” skills.

Question 3

Basic skills and competencies required by supervisors:

Answer 3

personal management skills, interpersonal skills, academic skills, etc.

Question 4

What is emotional intelligence?

Answer 4

the ability to recognize and regulate emotions in ourselves and others. Plays a key role in dysfunctional decision making and behaviour in the workplace.

Question 5

What are the 5 elements of emotional intelligence?

Answer 5

self-awareness, self-regulation, motivation, empathy, and social skills.

Question 6

What is emotional labour?

Answer 6

idea that one must regulate their emotions in order to accomplish their job.

Question 7

Why is emotional labour an issue for librarians?

Answer 7

challenging patrons, societal challenges, verbal/physical abuse, no acknowledgement from management that stress is a workplace hazard.