Week 2 Flashcards
Which of the following is most important in Business Communications?
Select one:
a. Being concise and complete in your message.
b. Forgetting to punctuate your message.
c. Skipping details in your message.
d. Texting your message to your boss.
A. Bring concise and complete in your message.
Email is never a substitute for face-to-face communications or telephone calls.
Select one:
True
False
True
In which of the following are emails NOT appropriate?
Select one:
a. A cover document with attachments.
b. Quick responses to inquiries
c. Messages that are not important enough to be saved.
d. Short, informal messages that request information
C. Message that are not important enough to be saved.
Texting and IM have a major effect on business communications because they allow the sharing of instant communications and enable rapid decision making.
Select one:
True
False
True
Which of the following is NOT a reason employers dislike IM and texting?
Select one:
a. All of the above are valid reasons for employers dislike IM and texting.
b. They fear that it is yet another distraction in addition to phone, email, and the Web.
c. The danger of revealing company secrets and records.
d. The danger of exposing a company to liability.
e. They might open the door to viruses and malware.
A. All of the above are valid reasons for employers dislike IM and texting.
All of the following are advantages of a business letter except?
Select one:
a. They provide a medium that safeguards confidentiality over more electronic mediums.
b. They are presented on company stationary, and a business letter is more formal and sensitive.
c. They are cheaper than using electronic mediums.
d. They provide a permanent record.
e. If well done, a business letter can be more persuasive.
C. They are cheaper than using electronic mediums.
Businesses should usually ignore and never respond to customer comments about their services or company online.
Select one:
True
False
False
Customer comments are beneficial to a company because they offer real time feedback on how that company is doing.
Select one:
True
False
True
When communicating bad news it is preferable to use a buffer, which contains a neutral, but meaningful statement that encourages the reader to continue reading.
Select one:
True
False
True
A company should never apologize, even when it has erred or made a mistake.
Select one:
True
False
False
Technology has allowed a company to control information, making the CEO or his designate the only source of business information.
Select one:
True
False
True
