WEEK 12: MANAGING PROCESS Flashcards

1
Q

the creation of products and services, is an essential function in every firm

A

Production

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2
Q

Production turns ____, such as natural resources, raw materials, human resources, and capital, into _____, which are products and services.

A

Inputs and Outputs

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3
Q

Managing this conversion process is the role of ________.

A

Operations Management

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4
Q

is charged with managing and supervising the conversion process

A

Operations Manager

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5
Q

Three Stages of Operations Management:

A
  1. Production Planning
  2. Production Control
  3. Improving production and operations
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6
Q

The first decisions facing operations managers come at the planning stage.

A

Production Planning

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7
Q

At this stage, the decision-making process focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.

A

Production Control

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8
Q

The final stage of operations management
focuses on developing more efficient methods of producing the firm’s goods or
services.

A

Improving production and operations

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9
Q

TYPES OF PRODUCTION PROCESSES:

A
  • Project or Job Based Production
  • Batch Production
  • Mass Production
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10
Q

is one-of-a-kind production in which only one
unit is manufactured at a time.

A

Project or Job Based Production

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11
Q

is a method used to produce similar items in groups, stage by stage.

A

Batch Production

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12
Q

manufacturing many identical goods at once, was a product of the Industrial Revolution.

A

Mass Production

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13
Q

operations planning needs
to decide:

A
  • Facility Location
    Facility Layout
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14
Q

The primary aim of ________ is to design a workflow that maximizes worker
and production efficiency.

A

Facility Layout

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15
Q

Types of layouts:

A
  • Process Layout
  • Product Layout
  • Fixed Position Layout
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16
Q

require a continuous or repetitive production process use

A

Product Layout

17
Q

arranges workflow around the production process. All workers performing similar tasks are grouped together.

A

Process Layout

18
Q

lets the product stay in one
place while workers and
machinery

A

Fixed Position Layout

19
Q

quality-control techniques/assurance such as:

A
  • Benchmarking
  • Six Sigma
  • Lean Manufacturing
20
Q

involves comparing business processes and performance metrics to industry bests and best practices from other companies.

A

Benchmarking

21
Q

focuses on measuring the number of defects and systematically eliminating them to get as close to “zero defects” as possible.

A

Six Sigma

22
Q

DMAIC stance for?

A

Define, Measure, Analyze, Improve, Control

23
Q

eliminating waste from the manufacturing process

A

Lean Manufacturing

24
Q

What are the 8 Wastes in Lean Manufacturing:

A
  • Defects
  • Overproduction
  • Waiting
  • Non-utilized Potential
  • Transport
  • Inventory
  • Motion
  • Extra-Processing