WEEK 12: MANAGING PROCESS Flashcards
the creation of products and services, is an essential function in every firm
Production
Production turns ____, such as natural resources, raw materials, human resources, and capital, into _____, which are products and services.
Inputs and Outputs
Managing this conversion process is the role of ________.
Operations Management
is charged with managing and supervising the conversion process
Operations Manager
Three Stages of Operations Management:
- Production Planning
- Production Control
- Improving production and operations
The first decisions facing operations managers come at the planning stage.
Production Planning
At this stage, the decision-making process focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.
Production Control
The final stage of operations management
focuses on developing more efficient methods of producing the firm’s goods or
services.
Improving production and operations
TYPES OF PRODUCTION PROCESSES:
- Project or Job Based Production
- Batch Production
- Mass Production
is one-of-a-kind production in which only one
unit is manufactured at a time.
Project or Job Based Production
is a method used to produce similar items in groups, stage by stage.
Batch Production
manufacturing many identical goods at once, was a product of the Industrial Revolution.
Mass Production
operations planning needs
to decide:
- Facility Location
Facility Layout
The primary aim of ________ is to design a workflow that maximizes worker
and production efficiency.
Facility Layout
Types of layouts:
- Process Layout
- Product Layout
- Fixed Position Layout
require a continuous or repetitive production process use
Product Layout
arranges workflow around the production process. All workers performing similar tasks are grouped together.
Process Layout
lets the product stay in one
place while workers and
machinery
Fixed Position Layout
quality-control techniques/assurance such as:
- Benchmarking
- Six Sigma
- Lean Manufacturing
involves comparing business processes and performance metrics to industry bests and best practices from other companies.
Benchmarking
focuses on measuring the number of defects and systematically eliminating them to get as close to “zero defects” as possible.
Six Sigma
DMAIC stance for?
Define, Measure, Analyze, Improve, Control
eliminating waste from the manufacturing process
Lean Manufacturing
What are the 8 Wastes in Lean Manufacturing:
- Defects
- Overproduction
- Waiting
- Non-utilized Potential
- Transport
- Inventory
- Motion
- Extra-Processing
