WEEK 11: TEAMWORK AND COMM

Question 1

is comprised of two or more individuals who share common interests or characteristics, and its members identify with one another due to similar
traits.

Answer 1

Group

Question 2

is a group of people with different skills and
different tasks, who work together on a common project, service, or goal, combining
their functions and providing mutual support along the way.

Answer 2

Team

Question 3

Types of Teams:

Answer 3

• Self-managed Teams
• Manager-led Teams
• Project Teams
• Cross-functional Teams
• Virtual Teams

Question 4

is a group of employees working together who are accountable for most or all aspects of their task.

Answer 4

Self-managed Team

Question 5

the team members complete the required tasks, but someone outside the team

Answer 5

Manager-led Team

Question 6

is a team whose members are assembled for a specific project or business objective.

Answer 6

Project Team

Question 7

When team members have
different functional expertise

Answer 7

Cross-functional Teams

Question 8

is a group of individuals in different geographic locations who use technology to collaborate on work tasks and activities.

Answer 8

Virtual Team

Question 9

When teams are formed, they
evolve from individuals into a
cohesive unit.

Answer 9

Team Development

Question 10

The stages of team development are:

Answer 10

1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning

Question 11

Bring together a group of individuals. Focus on defining and assigning tasks, establishing a schedule

Answer 11

Forming

Question 12

Clarify team’s activities and goals. Determine how team members will work independently and collectively.

Answer 12

Storming

Question 13

Focus on developing shared values about how team members will work together.

Answer 13

Norming

Question 14

Team members work together easily on interdependent tasks and are able to communicate and coordinate effectively.

Answer 14

Performing

Question 15

Last steps of completing the task and breaking up the team.

Answer 15

Adjourning

Question 16

Some of the hallmarks of successful teams include:

Answer 16

• Members trusting one another
• Effective communication
• Common goals
• Defined team roles and
  responsibilities
• Group cohesion

Question 17

The simplest model of communication
relies on three distinct parts:

Answer 17

sender, message, receiver

Question 18

is used to promote products, services, or an organization and includes topics such as consumer behavior, advertising, public relations, event management, corporate communication, research and measurement, and reputation management.

Answer 18

Business Communication

Question 19

Barriers to Effective Communication:

Answer 19

• Use of jargon
• Lack of Trust
• Physical barriers or disabilities
• Filtering
• Language and Cultural Differences

Question 20

Overcomplicated and technical terms can create confusion

Answer 20

Use of Jargon

Question 21

In companies with a competition-driven culture

Answer 21

Lack of Trust

Question 22

hearing, vision, or speech problems can make
communicating challenging

Answer 22

Physical barriers or disabilities

Question 23

People may hear what they expect to hear or want to hear, rather than what is said

Answer 23

Filtering

Question 24

Language use and social norms vary greatly
across cultures

Answer 24

Language and Cultural Differences

Question 25

Two Types of Communication Channels:

Answer 25

Rich Channels
Lean Channels

Question 26

More interactive, provide opportunities for two-way communication, allow both sender and receiver to read the nonverbal messages

Answer 26

Rich Channels

Question 27

Present information without allowing for immediate interaction, they often convey “just the facts”

Answer 27

Lean Channels

Question 28

Examples of Rich Channels

Answer 28

face-to-face meeting; in-person oral presentation

Question 29

Examples of Lean Channels:

Answer 29

blog; report; brochure; newsletter; flier; email; phone text; social media posts (e.g., Twitter, Facebook)

Question 30

can occur between different types of employees and different functional parts of an organization.

Answer 30

Communication Flows

Question 31

These patterns of communication are called _________ and are commonly classified according to the direction of the interaction: downward, upward, horizontally, diagonally, and external.

Answer 31

Flows

Question 32

Types of Communication Flows:

Answer 32

• Downward Communication
• Upward Communication
• Horizontal Communication
• Diagonal Communication
• External Communication

Question 33

Leaders or managers share information with lower level employees.

Answer 33

Downward Communication

Question 34

Transmission of information from lower levels of an organization to higher ones

Answer 34

Upward Communication

Question 35

Also called lateral communication involves the flow of messages between individuals and groups on the same level of the organization.

Answer 35

Horizontal Communication

Question 36

The sharing of information among different structural levels within a business.

Answer 36

Diagonal Communication

Question 37

When an organization communicates with people outside of the business.

Answer 37

External Communication

Question 38

is comprised of the communication that runs along the official lines of authority.

Answer 38

Formal Communication

Question 39

is comprised of communication that arises from the social affiliation of members of an organization.

Answer 39

Informal Communication

Question 40

The rise of information technology that makes business communication faster
and more efficient brings unique ethical challenges and risks.

Answer 40

Electronic Communication Risks

Question 41

Risk:

Answer 41

Viruses, worms, and Trojan horses
* phishing
* Electronic communication is forever
* Someone may be watching