Week 11 - Crisis Management Flashcards
1st safety tip
Take a risk assessment of the situation
How many planners actually have an emergency plan in place?
53%
What risks can happen?
Think beyond just weather. Protests, Viruses, natural disasters, etc…
2nd safety tip
Know your chain of command. - Who will make the calls when you need to evacuate.
What resources should people invest in?
appropriate signage, maps with fire exits and where to exit,
10-80-10 rule
in an emergency 80% of people do what you tell them, 10% will help and take charge, and 10% who do the opposite and dont really listen.
“a lot of time people don’t get ____”
emergency contact information
why should you always have one staff member staying in each hotel for an event?
to verify who guests are during situations or conflicts
“be able to talk ___ when getting pushback about safety plans”
strategically
Issues people do not think about
- hacking of guests private information from hotels
What is crisis communications
how you plan to communicate with staff and attendees if there is a crisis during, before or after your event
fear is healthier than the ….
ego
Fear is actually healthy and propels us to act
3 steps for crisis communication
- auditing(know) your vulnerabilities
- creating a plan
- knowing your plan
