Week 1-Nature and Concept of management

Question 1

this is the process of designing and maintaining an environment in which
individuals, working together in groups, efficiently accomplish
selected aims

Answer 1

Management

Question 2

this is concerned with productivity, which implies
effectiveness and efficiency.

Answer 2

Management

Question 3

The output-input ratio within a time period with due
consideration for quality

Answer 3

Productivity

Question 4

what is the formula for productivity

Answer 4

Productivity=output/input

The formula indicates that productivity can be improved by:
a) Increasing outputs with the same inputs
b) Decreasing inputs but maintaining the same outputs
c) Increasing outputs and decreasing inputs to change the ratio
favorably

Question 5

“Doing the right things”: the task that help an organization
reach its goals.

Answer 5

Effectiveness

Question 6

” “Doing things right”: the efficient use of such resources as
people, money and equipment.

Answer 6

Efficiency

Question 7

this is a person who has responsibility for the activities
of other people in an organization.

Answer 7

Managers

Question 8

What are the 3 types of managers

Answer 8

 General
General Managers focus on the entire business
 Functional
Functional managers specialize in a particular unit or department.
 Frontline Managers
Frontline managers oversee primary production activities on a daily basis, so
they need very high interpersonal and technical skills.

Question 9

these Managers focus on the entire business

Answer 9

General Managers

Question 10

these managers specialize in a particular unit or department.

Answer 10

Functional Managers

Question 10

these managers specialize in a particular unit or department.

Answer 10

Functional Managers

Question 11

these managers oversee primary production activities on a daily basis, so
they need very high interpersonal and technical skills

Answer 11

Frontline Managers

Question 12

Make decisions about the direction of the organization
Examples: President, Chief Executive Officer, Vice-President

Answer 12

Top Manager

Question 13

Manage the activities of other managers
Examples: District Manager, Division manager

Answer 13

Middle Managers

Question 14

Direct non-managerial employees
Examples: Supervisors, Team leaders

Answer 14

First Line Managers

Question 15

this involves the choice of the objectives to be pursued, the means
to achieve them, and allocating the resources of the organization.

Answer 15

Planning

Question 16

this requires that managers be aware of environmental
conditions facing their organization and forecast future conditions. It
also requires that managers be good decision-makers.

Answer 16

Planning

Question 17

involves identifying, subdividing, grouping and coordinating
the various activities required to achieve the objectives of the institution.

Answer 17

Organizing

Question 18

Decisions must be made about the duties and responsibilities of
individual jobs as well as the manner in which the duties should be
carried out. Decisions made about the nature of jobs within the
organization are generally called “job design” decisions.

Answer 18

Organizing

Question 19

this involves the recruitment, selection, assignments, and
development of the various kinds of human resources required by the
organization.

Answer 19

Staffing

Question 20

this involves influencing others toward the attainment of
organizational objectives

Answer 20

Leading

Question 21

this requires the manager to motivate subordinates,
communicate effectively, and effectively use power. If managers are
effective leaders, their subordinates will be enthusiastic about
exerting effort toward the attainment of organizational objectives.

Answer 21

Leading

Question 22

this involves ensuring that performance does not deviate from
standards

Answer 22

Controlling

Question 23

this consists of three steps, which include establishing
performance standards, comparing actual performance against
standards, and taking corrective action when necessary. Performance
standards are often stated in monetary terms such as revenue, costs,
or profits, but may also be stated in other terms, such as units
produced, number of defective products, or levels of customer service.

Answer 23

Controlling

Question 24

roles that involve coordination and interaction
with employees

Answer 24

Interpersonal role

Question 25

role which s assumed by managers when they
represent their respective units in the outside world in ceremonial and
civic activities. Managers expected to be a source of inspiration. People
look up to you as a person with authority, and as a figurehead.

Answer 25

Figurehead role

Question 26

this - is the role played by managers when they initiate and
coordinate activities in their units. Provide leadership for the team,
department or perhaps the entire organization.

Answer 26

Leader role

Question 27

this is needed by unit heads when they interact with persons in
other units within and outside the organizations. Managers need to be
able to network effectively on behalf of your organization.

Answer 27

Liaison role

Question 28

roles that involve handling, sharing, and analyzing
information

Answer 28

Information role

Question 29

Managers regularly seek out information related to your
organization and industry, looking for relevant changes in the
environment. You also monitor your team, in terms of both their
productivity, and their well-being.

Answer 29

Monitor or recipient role (receive information about the operation of
an enterprise)

Question 30

This is where
you communicate potentially useful information to your colleagues and
your team.

Answer 30

Disseminator role (passing information to subordinates)

Question 31

• Managers represent and speak for their organization. In
  this role you’re responsible for transmitting information about your
  organization and its goals to the people outside it.

Answer 31

Spokesperson role (transmitting information to those outside the
organization)

Question 32

roles that require decision-making

Answer 32

Decisional Roles

Question 33

As a manager, you create and control change within
the organization. This means solving problems, generating new ideas, and
implementing them.

Answer 33

 Entrepreneur role

Question 34

When an organization or team hits an
unexpected roadblock, it’s the manager who must take charge. You also
need to help mediate disputes within it.

Answer 34

 Disturbance handler role

Question 35

Managers need to determine where
organizational resources are best applied. This involves allocating
funding, as well as assigning staff and other organizational resources.

Answer 35

Resource allocator role

Question 36

Manager may be needed to take part in, and direct,
important negotiations within your team, department, or organization.

Answer 36

Negotiator role

Question 37

An ability or proficiency in a specific area. It is to be expected that
managers would need equally varied capabilities and skills

Answer 37

skill

Question 38

involves process or technique knowledge and
proficiency. Managers use the processes, techniques and tools of a
specific area.

Answer 38

technical skill

Question 39

involves the ability to interact effectively with people. It
involves motivating and disciplining employees, monitoring performance,
providing feedback, improving communication and instructing employees

Answer 39

Human skill

Question 40

this l is the ability to analyze complex information. It enables
managers to process information about the internal/external
environment of the organization and determine its implications.

Answer 40

Conceptual skill