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Fall 2015 Service Management > Week 1 History of Management > Flashcards

Week 1 History of Management Flashcards

1
Q

List progression of mngt movements (5)

What is the current perspective?

A
  • Scientific management
  • Administrative management
  • Human relations and motivation theories
  • Behavioral sciences movement
  • Contemporary management theory (current)
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2
Q

Father of scientific mngt

A

Frederick Taylor

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3
Q

What 3 areas did Frederick Taylor focus on?

A
  1. Time and motion studies
  2. Task concept
  3. Worker productivity
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4
Q

Pros and Cons to Henry Ford’s business

A 
pro = assembly line was efficient
con = disgruntled workers
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5
Q

Analysis of how work tasks were done and how long they took (Frederick Taylor)

A

Time and motion studies

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6
Q

Who developed a top down mngt style & is “Father of modern mngt”?

A

Henry Fayol

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7
Q

What mngt era was Henry Ford part of?

A

Scientific mngt

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8
Q

5 components of Fayol administrative mngt style

A
  • planning
  • organizing
  • commanding
  • coordinating
  • controlling
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9
Q

When did OT become an official profession? Which mngt moving did this occur?

A

1917

humanistic mvmt

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10
Q

T/F

Bureaucracy is an open system

A

False

It is a closed system where everything happens internally and company is not flexible

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11
Q

What is bureaucracy and which mngt movement did it occur during?

A
  • organizational design that promotes specialized jobs and positions of authority
  • administrative mvmt
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12
Q

What mngt movement did the Hawthorne effect occur?

A

human relations mvmt

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13
Q

What idea came out of the Human relations mvmt?

A

Want to influence the work environment and encourage good social environments to make people more productive

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14
Q

Which mngt movement promotes compartmentalization, hierarchy of authority, and rigid structure or organization?

A

bureaucracy - (administrative mng mvmt)

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15
Q

3 players and what they did in the human relations mvmt

A
  1. Elton Mayo - Hawthorne effect
  2. Abraham Maslow - Hierarchy of Needs
  3. Frederick Herzberg - Two Factor Theory
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16
Q

T/F

according to two-factor theory if employee has satisfiers they are motivated to move up

A

False

need both satisfiers and dissatisfiers

17
Q

3 components of the systems approach (current mngt mvmt)

A
  • synergy
  • flow
  • feedback
18
Q

This idea from the Behavioral Science mvmt says that employees are promoted until they eventually rise to a level of incompetence.

A

Peter Principle

19
Q

6 Satisfiers or Motivation factors according to two-factor theory

A
  • Achievement
  • Career enhancement
  • Personal growth
  • Job interest
  • Recognition
  • Responsibility
20
Q

If these are in place, people aren’t unhappy but aren’t motivated to move up

A

Dissatisfiers or hygiene factors

21
Q

T/F

Dynamic systems theory is the current mngt mvmt

A

True

22
Q

7 Dissatisfiers or Hygiene factors according to two-factor theory

A
  • Company policies
  • Quality of supervisor
  • Working conditions
  • Relations w/others
  • Personal life
  • Rate of pay
  • Job security
23
Q

This mngt movement is the scientific study of human behavior in organizations to help managers be more effective

A

behavioral science mvmt

24
Q

why did human relations mvmt die off and make way for the behavioral science mvmt?

A

human relations mvmt did not produce evidence that work productivity and job satisfaction were strongly correlated

25
Q

Difference b/w perturbations and bifurcations

A
  • Perturbations: disturbance

* Bifurcations: pathways

26
Q

How is dynamic systems approach apply to OT practice?

A

This is good because health care is constantly changing and we need to adapt; really good in rehab and OT

27
Q

What mngt style was adopted by US during Industrial Revolution?

A

Scientific mngt

28
Q

What is a con of the Scientific mngt?

A
  • did not address humanistic factor
29
Q

8 principles of dynamic systems theory (DNS)

A 
	Sensitivity to initial conditions
	Co-effects and Interrelationships
	Self-organizing systems
	Perturbations and Bifurcations
	Fractal
	Boundaries
	Transforming Feedback Loops
	Holism
30
Q

Is DNS a top down or bottom up model?

A

bottom up

Fall 2015 Service Management (4 decks)

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