week 1-2: intro to qa/qc Flashcards
all encompassing management program incorporating admin procedures, equipment quality control, risk management, radiation safety, regulatory/standards compliance, etc.
quality management
three levels of quality
expected quality, perceived quality, actual quality
expected quality
-Level of quality or service ___________ expects
-RT has the _____ influence over this level
-Can be influenced by ____________
the customer
least
outside factors
perceived quality
-Customer’s __________________
-Difficult to measure _________
-Highly ________
-RTs have the _________ impact on this level
perception of the quality or service
quantitatively
subjectivity
greatest
actual quality
- _________ uses statistical data to measure outcomes
-Useful in QM programs to __________________
-Relies on _____________
quantitative
analyze and make future decisions or changes
quality of collected data
all-encompassing management program which focuses on enhancing patient care. The philosophy is to achieve a certain level of quality and maintain it
quality assurance
Measures level of quality at a given point in time and provides data
quality assessment
Part of a QA/QM program that deals with the monitoring and maintenance of equipment
quality control
three levels of quality control
Level I = noninvasive and simple
Level II = invasive and complexLevel III = invasive and complex
Level I QC = ___________________
noninvasive and simple
Level II QC = _________________
invasive and complex
Level III QC = invasive and complex
invasive and complex
QM technologists should be able to _______ Levels I & II tests and be able to __________ the results of Level III tests
perform, interpret
A process for the analysis of hazards/dangers and methods for minimizing them
risk management
potential risks in risk management include
Risks to patients
Risks to employees and other medical staff
Risks to others
