Week 1 Flashcards
Therapeutic Communication is…
Communication geared towards meeting the patient’s needs as opposed to an assessment that is geared towards meeting a nurse’s needs.
What percentage of communication is nonverbal?
90%
Will you say the wrong thing?
Will saying the wrong thing be harmful to the patient?
“Yes, but that is how we will learn to find more useful and effective ways of helping individuals reach their goals”
“Hardly, especially if your intent is honest, your approach is respectful, and you have a genuine concern for the patient”
Therapeutic communication techniques discussed in YouTube video
Q) What would you like to talk about today?
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
B) Broad opening remarks
Therapeutic communication techniques discussed in YouTube video
Q) Can you tell me more about the voices in your head?
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
A) Open ended questions
Therapeutic communication techniques discussed in YouTube video
Q) You seem a little sad to me today
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
E) Sharing observations
Therapeutic communication techniques discussed in YouTube video
Q) Do I understand you correctly when you say _?
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
D) Clarification
Therapeutic communication techniques discussed in YouTube video
Q) Patient: Do you think I should try that new medication?
SRN: Well, do you think you should take those new medications?
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
C) Reflection
Returning the question back to the patient so that they decide for themselves.
Therapeutic communication techniques discussed in YouTube video
Q) Patient: I’m so anxious that I can’t get to sleep
SRN: So your anxiety is keeping you up at night?
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
F) Restating
Therapeutic communication techniques discussed in YouTube video
Q) Patient: Do you hear what she said? The voice?
SRN: I understand that you are hearing a voice, but I do not hear any voice.
Is an example of…
A) Open ended questions
B) Broad opening remarks
C) Reflection
D) Clarification/Validation
E) Sharing observations
F) Restating
G) Presenting reality/Orienting
G) Presenting reality/Orienting
NON-therapeutic communication techniques discussed in YouTube video
Q) SRN: Everything is going to be ok in the end
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
E) False reassurance
NON-therapeutic communication techniques discussed in YouTube video
Q) Patient: Did I do the right thing?
SRN: Yes, you did the right thing
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
D) Passing judgment
NON-therapeutic communication techniques discussed in YouTube video
Q) Patient: What do you think I should do?
SRN: You should…
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
A) Giving advice
NON-therapeutic communication techniques discussed in YouTube video
Q) SRN: Are you feeling sad?
Patient: Yes
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
C) Closed ended questions
NON-therapeutic communication techniques discussed in YouTube video
Q) SRN: Why are you so angry?
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
B “Why” questions
Puts the patient on the defensive when using these type of questions
NON-therapeutic communication techniques discussed in YouTube video
Q) SRN: You don’t smoke…do you?
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
F) Leading questions
NON-therapeutic communication techniques discussed in YouTube video
Q) Patient: I was abused when I was a little boy
SRN: What do you like to do for fun?
Is an example of…
A) Giving advice
B) “Why” questions
C) Closed ended questions
D) Passing judgement (approving/disapproving)
E) False reassurance
F) Leading questions
G) Changing the subject
G) Changing the subject
Therapeutic Techniques Based on the Book
Example: “I would like to spend time with you”; or, “I’ll stay here and sit with you for a while”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
D) Offering self
Therapeutic Techniques Based on the Book
Example: “Tell me about it”; or, “And then what happened?”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
E) Offering general leads
Therapeutic Techniques Based on the Book
Example: “What do these voices seem to be saying?”; or, “What is happening now?”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
I) Encouraging description of perception
Therapeutic Techniques Based on the Book
Example: “Where would you like to begin?”; or, “What would you like to discuss?”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
F) Giving broad opening remarks
Therapeutic Techniques Based on the Book
Example: “When did this happen?”; or, “What happened before?”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
G) Placing the events in time or sequence
Therapeutic Techniques Based on the Book
Example: Encourage a person to talk by waiting for the answers
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
Using silence
Therapeutic Techniques Based on the Book
Example: “You appear nervous whenever Mikael enters the room”; or, “You appear tense”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
H) Offering observations
Therapeutic Techniques Based on the Book
Example: “I follow what you say”; or, “Okay”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
B) Accepting
Therapeutic Techniques Based on the Book
Example: “Good morning, Mr. James”; or, “I noticed that you shaved today”
A) Using Silence
B) Accepting
C) Giving Recognition
D) Offering Self
E) Offering General Leads
F) Giving Broad Opening Remarks
G) Placing the Events in Time or Sequence
H) Offering Observations
I) Encouraging Description of Perception
C) Giving recognition
Therapeutic Techniques Based on the Book
Example: “That was Dr. Todd, not a terrorist stalking and trying to harm you.”; or, “Your mother is not here, I am a nurse”
A) Encouraging Comparison
B) Restating
C) Reflecting
D) Focusing
E) Exploring
F) Giving Information
G) Seeking Clarification
H) Presenting Reality
H) Presenting reality
Therapeutic Techniques Based on the Book
Example: “Tell me more about that”; or, “Would you describe it more fully?”
A) Encouraging Comparison
B) Restating
C) Reflecting
D) Focusing
E) Exploring
F) Giving Information
G) Seeking Clarification
H) Presenting Reality
E) Exploring
Therapeutic Techniques Based on the Book
Example: Patient: “I can’t sleep. I stay awake all night.”
SRN: “You can’t sleep and stay awake all night”
A) Encouraging Comparison
B) Restating
C) Reflecting
D) Focusing
E) Exploring
F) Giving Information
G) Seeking Clarification
H) Presenting Reality
B) Restating
Per Professor Houghton, restating must be verbatim
Therapeutic Techniques Based on the Book
Example: “Has this ever happened before?”; or, “Is this how you felt when…?”
A) Encouraging Comparison
B) Restating
C) Reflecting
D) Focusing
E) Exploring
F) Giving Information
G) Seeking Clarification
H) Presenting Reality
A) Encouraging comparison