Week 1

Question 1

What are the 4 principles of management according to Taylor?

Answer 1

1. develop a science for each element of a man’s work
2. scientifically select and then train, teach, and develop each workman
3. cooperate with the workmen to ensure that jobs match plans and principles
4. ensure appropriate division of labor

Question 2

What are the 3 areas of focus according to Taylor?

Answer 2

1. task performance
2. supervision
3. motivation

Question 3

What are the 2 managerial practices according to Taylor?

Answer 3

1. piece-rate-incentive system

2. time and motion study

Question 4

What is Performance Appraisal?

Answer 4

Performance appraisal is a formal process that happens occasionally by which a supervisor evaluates employees by assessing their performance.

Question 5

What is Performance Management?

Answer 5

Performance management is the wide variety of policies, activities, interventions and procedures designed to help employees improve their performance.

Question 6

Reward is a means to an end. What does successful employment include?

Answer 6

1. Motivation
2. Performance
3. Satisfaction
4. Happiness
5. Talent Management
6. Fairness

Question 7

What are the Key Concepts in Performance Appraisal?

Answer 7

1. Rating scales
2. Evaluating the quality of rating data
3. Training
4. Reactions to appraisal
5. Purpose for appraisal
6. Rating sources
7. Demographic effects
8. Cognitive Processes

Question 8

What is the benefit of setting specific goals?

Answer 8

Specific goals focus people’s attention; challenging goals create a discrepancy between one’s current and expected output, they motivate greater effort and persistence.

Question 9

What happens when goals are too specific?

Answer 9

People tend to overlook other important features of a task.

Question 10

What’s the meaning of “narrow goals” and what are their effects?

Answer 10

• The tendency to focus too narrowly on goals in compounded when managers chart the wrong course by setting the wrong goal.
• The very presence of goals may lead employees to focus myopically on short-term gains and lose sight of the potential devastating long-term effects on the organization.

Question 11

What is the effect of setting too many goals?

Answer 11

Goals that are easier to achieve and measure (quantity) may be given more attention than other goals (quality) in a multigoal situation.