We Take Ownership

Question 1

Overview

Answer 1

• We take personal responsibility for our roles and accountabilities but we do not let this hold us back from being effective or taking appropriate risks. We make decisions at appropriate levels and in appropriate areas, having a clear rationale (for example, use of decision-making models) and accepting responsibility for our decisions. We seek feedback, learn from our mistakes and reflect to improve and amend our future practice.
• Demonstrating pride in our work is important to us. Our selflessness means that we also seek to help solve issues or problems, which may be internal or external to our own teams. We recognise where limitations in our own knowledge and experience may have an impact on our decision making. We take responsibility for ensuring that support or development is sought to minimise any risks.

Question 2

Level 2 Indicators

Answer 2

• I proactively create a culture of ownership within my areas of work and support others to display personal responsibility.
• I take responsibility for making improvements to policies, processes and procedures, actively encouraging others to contributetheir ideas.
• I am accountable for the decisions my team make and the activities within our teams.
• I take personal responsibility for seeing events through to a satisfactory conclusion and for correcting any problems both promptly and openly.
• I actively encourage and support learning within my teams and colleagues.