We Are Emotionally Aware

Question 1

Overview

Answer 1

• We make the effort to understand ourselves, our colleagues and all those we serve. We genuinely engage with and listen to others, making efforts to understand needs, perspectives and concerns. We use these insights to inform our actions and decisions.
• We are able to control our emotions in stressful situations, understanding our own motivations and the underlying reasons for our behaviour. This is all underpinned by our ability to anticipate and understand how other people may feel. We look after our own wellbeing and that of others. Adopting emotionally intelligent behaviours also means valuing diversity and difference in approaches to work, in thinking, and in people’s backgrounds.
• We are culturally sensitive and seek to understand different perspectives, acting with sensitivity, compassion and warmth. We always try to understand the thoughts, feelings and concerns of those we meet.

Question 2

Level 2 Indicators

Answer 2

• I considerthe perspectives of people from a wide range of backgrounds before taking action.
• I adapt my style and approach according to the needs of the people I am working with, using my own behaviour to achieve the best outcome.
• I promote a culture that values diversity and encourages challenge.
• I encourage reflective practice among others and take the time to support others to understand reactions and behaviours.
• I take responsibility for helping to ensure the emotional wellbeing of those in my teams.
• I take the responsibility to deal with any inappropriate behaviours.