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Question 1

Customer Support Reps have been complaining that Cases submitted through the webform are missing details about the Case Reason and Product. What can the System Administrator do to ensure this information is provided by the Customer before submitting the webform?
A. Update the HTML code on the Website with the field references of the two fields and make them mandatory
B. Create a new HTML Web-to-Case Form including the two fields, update the entire webform and make the two fields required
C. Add an information box to the HTML code of the webform explaining that the requester should provide a Reason and Name of Product before submitting
the webform
D. Add an alert to the HTML code on the webform to display when a Customer
clicks the Submit button but didn’t include the Reason and Name of Product
in the Description field

Answer 1

Update the HTML code on the Website with the field references of the two fields and make them mandatory

Question 2

Max, the System Administrator, has set up a new Opportunity List View to monitor the Delivery
Statuses. The List View is publicly available to All Users. The Sales Manager Tony would like to
add a filter criteria that the Sales Team has identified. Tony is not able to edit the List View. How
can Max help?
A. Max needs to assign the “Manage Public List Views” permission to Tony’s
User Profile
B. Tony needs to Clone the List View and share with the Sales Reps
C. Max needs to create a Permission Set with the “Manage Public List Views”
permission and assign to Tony
D. Tony will not be able to edit a List View created by another User

Answer 2

Max needs to create a Permission Set with the “Manage Public List Views”
permission and assign to Tony

Question 3

What does a System Administrator need to prepare for Web-to-Lead?
3 Answers.
A. Set up Process Builder Email Alerts for automated responses
B. Map Standard Lead Fields
C. Specify Users and Queues Leads need to be assigned to
D. Set up Email Templates used in Auto-Response Rules
E. Set up Org-Wide Email Addresses

Answer 3

Specify Users and Queues Leads need to be assigned to
Set up Email Templates used in Auto-Response Rules
Set up Org-Wide Email Addresses

Question 4

Health Masters have integrated Web-to-Case into their website. Max, the System Administrator, has set up a Case Assignment Rule to route incoming enquiries to their two Case Teams, Medical Advice and Product Solutions. However, sometimes the submitted enquiries do not have an Enquiry Type selected and should therefore be assigned to the Case Manager Adam. How does Max solve this request?
A. Add a Rule Entry to the existing Case Assignment Rule
B. Set up a Process Builder Record Update
C. Change the Default Case Owner to Adam
D. Create an additional Case Assignment Rule

Answer 4

Change the Default Case Owner to Adam

Question 5

The Marketing Team is receiving complaints from Customers that they still receive emails even though they have opted out. What can the System Administrator do to automatically capture the Opt-out request on Contact and Lead records?
A. Search the AppExchange for an automated Email Opt-out solution
B. Set up a Validation Rule for Email Messaging
C. Add the Email Opt-Out Field to the Contact and Lead Page Layouts
D. Create a Custom Field on the Email Message Object

Answer 5

Search the AppExchange for an automated Email Opt-out solution

Question 6

The Marketing Assistant is creating and editing Marketing Campaigns and is now also helping with budget and cost tracking. However, the Assistant cannot see the Campaign field ‘Actual Cost in Hierarchy’. How can the System Administrator help the Assistant?
A. Assign the Marketing User Profile to the Assistant
B. Update the Field-Level-Security settings on the Campaign Field
C. Add the Campaign field to the Campaign Page Layout
D. Tick the checkbox ‘Marketing User’ on the Assistant’s User Record

Answer 6

Update the Field-Level-Security settings on the Campaign Field