FoF Questions

Question 1

A workflow rule is being used to create a task for a sales rep to do a follow-up call when a member of the prequalification team updates the information of a potential client as qualified. The Sales Manager wants an automated solution that creates a record of a custom object for each qualified client. What automated solutions can be used to meet this business requirement?
A. Create an Apex trigger that creates a new record of the custom object
B. Install an app from appexchange that creates a new record of the custom object
C. Create a Flow using Flow Builder that creates a new record of the custom object
D. Create an approval process that creates a new record of the custom object

Answer 1

Create a Flow using Flow Builder that creates a new record of the custom object

Question 2

Which of the following can be synced between Salesforce and Microsoft Exchange using Lightning Sync?
Choose 2
A. Events
B. Cases
C. Contacts
D. Email

Answer 2

Contacts
Events

Question 3

During a meeting with sales managers, the Salesforce Administrator is asked the different ways that they can approve or reject discounts. Where can approval requests be approved or rejected?
Choose 3
A. Chatter
B. Salesforce mobile app
C. Via email
D. Approval Processes in Setup
E. Approver Settings

Answer 3

Salesforce mobile app
Via email
Chatter

Question 4

An administrator sets up an assignment rule that assigns leads based on a number of criteria. What happens if a record meets multiple assignment rule criteria?
A. Salesforce records an error in the assignment rule log
B. Salesforce processes the rules according to the rule order and stops when a record meets the criteria
C. The record is assigned to the administrator
D. Salesforce assigns the record that meets

Answer 4

Salesforce processes the rules according to the rule order and stops when a record meets criteria

Question 5

Orbit Solutions reached their Salesforce data storage limit and is looking to free up some space in order to not buy additional storage. In the meantime, the administrator would like to archive old inactive Contact records to make space to add new contacts. What is the most efficient way to achieve this?
A. Use Data Loader or create a report to export the data and then use Data Loader to delete the data
B. Create a Contact Report, export the data, and then manually delete the records
C. Use a third-party tool such as Informatica Cloud
D. Use the Data Import Wizard to export and delete the data in one step

Answer 5

Use Data Loader or create a report to export the data and then use Data Loader to delete the data

Question 6

The Sales Director of Cosmic Solutions has decided that sales reps should NOT be permitted to create opportunity records when leads are converted. Only sales reps are responsible for lead conversion in Salesforce. They should not be allowed to override this rule. The company’s Salesforce Org is currently configured to create opportunity records by default on lead conversion. What is the quickest way for the Salesforce Administrator to prevent sales reps from being able to create opportunity records on lead conversion?
A.
B.
C.
D.

Answer 6

The Salesforce Administrator should go to ‘Lead Settings’ under ‘Setup’ and select ‘Hide Opportunity Section of Convert Lead Window’

Question 7

The Sales Director of Cosmic Solutions has decided that sales reps should NOT be permitted to create opportunity records when leads are converted. Only sales reps are responsible for lead conversion in Salesforce. They should not be allowed to override this rule. The company’s Salesforce Org is currently configured to create opportunity records by default on lead conversion. What is the quickest way for the Salesforce Administrator to prevent sales reps from being able to create opportunity records on lead conversion?
A. The Salesforce Administrator should go to ‘Lead Settings’ under ‘Setup’ and select ‘Hide Opportunity Section of Convert Lead Window’.
B. The Salesforce Administrator should remove the ‘create’ permission from the sales reps’ profiles for the Opportunity object
C. The Salesforce Administrator should instruct the sales reps to manually check the ‘Don’t create an opportunity upon conversion’ checkbox in the ‘Convert Lead’ window whenever they convert a lead.
D. The Salesforce Administrator should remove the ‘edit’ permission from the sales reps’ profiles for the Lead object.

Answer 7

The Salesforce Administrator should go to ‘Lead Settings’ under ‘Setup’ and select ‘Hide Opportunity Section of Convert Lead Window’.

Question 8

Jim is an admin for Carly Automotive, a distributor of automotive spare parts. They have just launched a new line of truck parts. The sales process for these parts will be different from the process used for existing products. Managers also need to be able to view information related to the new opportunities on reports. What should Jim do to configure the opp object for this new product line?
A. Create a new sales process and record type for truck parts
B. Create a new picklist field for truck statuses
C. Add the new truck part statuses to the existing sales process
D. Create a new record type on the opportunity object for truck parts

Answer 8

Create a new sales process and record type for truck parts

Question 9

A Salesforce Administrator wishes to delegate the responsibility of resetting passwords and creating new users to her assistant. The admin does not wish to give her full admin rights. What is the most appropriate solution in this case?
A. Open a case with Salesforce for this type of profile creation
B. Create a custom profile and give administrator permission to it
C. Assign the user to a delegated group that has selected user administration permissions
D. Create a custom profile and give only limited access to create users

Answer 9

Assign the user to a delegated group that has selected user admin permissions

Question 10

An existing workflow rule is being used to update the status of a Case record after it is created. Due to an new requirement, the Salesforce Administrator needs to add a time-dependent action that triggers an email alert if the case with an open status is not closed 7 days after being opened. However, the option to add time-dependent workflow actions is not available. What could be the possible reason?
A. Time-dependent workflow actions cannot be added to an active workflow rule
B. Time-dependent workflow actions cannot be added to an already existing workflow
C. Time-dependent workflow actions are not supported in workflow rules
D. Salesforce support needs to be contacted to activate the option in workflow rules

Answer 10

Time-dependent workflow actions cannot be added to an active workflow rule

Question 11

Universal Outfitter’s administrator has created a new record-triggered flow on the Account object. The admin configures the Start element to trigger on the Account object when a record is created or updated. What happens to existing accounts once the flow is activated?
A. The records are ignored as the flow only processes records that were created after the activation.
B. The records are automatically queued and processed if they meet the flow criteria
C. The records are processed only when they are updated and meet the flow criteria
D. The records are processed only if the ‘Run on Existing Records’ option was selected

Answer 11

The records are processed only when they are updated and meet the flow criteria

Question 12

What are the valid reasons for modifying an Account search layout?
Choose 2
A. To control the account fields that are searched
B. To control the fields displayed in the recently viewed Accounts list
C. To control which account fields are displayed in the search results
D. To remove the account name from the page layout

Answer 12

To control the fields displayed in the recently viewed Accounts list
To control which account fields are displayed in the search results

Question 13

What is true regarding the Data Export service?
A. The Data Export service can be set up to run daily
B. Data will be exported in .csv format
C. A request must be sent to Salesforce to enable the Data Export service
D. The Data Export service will export data from all records but not attachments

Answer 13

Data will be exported in .csv format

Question 14

Which two methods can be used together to reduce the time spent by sales representatives on entering information, increasing their productivity in Salesforce?
Choose 2
A. Use field history tracking to track field values on objects
B. Define account hierarchies to organize accounts
C. Create lookup relationship fields to other objects
D. Create formula fields to auto-populate field values from related objects

Answer 14

Create lookup relationship fields to other objects
Create formula fields to auto-populate field values from related objects

Question 15

A Salesforce Administrator thought it would be a good idea to set up a business process for a new custom object called ‘Purchase Order’. Which of the following are valid considerations regarding business processes provided by Salesforce in Salesforce Classic and Lightning Experience?

A. Business processes are available for the Lead object only
B. Business processes are available only for standard objects such as Lead, Solution, Opportunity, and Case
C. Business processes are available for all standard and custom objects
D. Business processes can be assigned to custom objects by making a request to Salesforce support

Answer 15

Business processes are available only for standard objects such as Lead, Solution, Opportunity, and Case

Question 16

What is true regarding queues?

Pick three:
A. Records are removed from queues if not assigned within 30 days
B. Custom objects can be assigned to a queue
C. Records can be placed in a queue manually or via an assignment rule
D. Any user can accept records from the queue
E. A list view is automatically created when a queue is created for Cases, Leads, or custom objects

Answer 16

A list view is automatically created when a queue is created for Cases, Leads, or custom objects
Records can be placed in a queue manually or via an assignment rule
Custom objects can be assigned to a queue

Question 17

When are dashboards refreshed?
Choose 2
A. Every time someone accesses the homepage
B. When a user clicks ‘Refresh’
C. The Dashboard refresh frequency can be set per dashboard
D. Every day

Answer 17

The Dashboard refresh frequency can be set per dashboard
When a user clicks ‘Refresh

Question 18

A Salesforce Administrator thought it would be a good idea to set up a business process for a new custom object called ‘Purchase Order’. Which of the following are valid considerations regarding business processes provided by Salesforce in Salesforce Classic and Lightning Experience?
A. Business processes can be assigned to custom objects by making a request to Salesforce support
B. Business processes are available for all standard and custom objects
C. Business processes are available only for standard objects such as Lead, Solution, Opportunity and Case.
D. Business processes are available for the Lead object only

Answer 18

Business processes are available only for standard objects such as Lead, Solution, Opportunity and Case.

Question 19

European users are reporting that dates are displaying in the US date format instead of the European date format. The majority of users are based in the U.S. What is the most efficient way to handle this issue?
A. Manually change each European user’s locale in User settings
B. Change the default locale setting on the company profile
C. Change the date format setting on the company profile
D. Inform European users to change the locale settings in personal settings

Answer 19

Inform European users to change the locale settings in personal settings

Question 20

CoolRay Inc. has a division that makes eye protection equipment for winter sports. Another division also exists that specializes in fashion eyewear, and the Role assigned to users in this division is different from the other. In addition, a Lightning app has been created for each division to manage the eyewear products which are publicly visible in the org. What customization options below can be performed to help users distinguish the different apps and allow them to easily access products that belong to their division?
Choose 2
A. Customize the Lightning Apps to be accessible based on the Role of the user.
B. Create sharing rules to prevent users from viewing products from another division
C. Set different brand images and colors for the two Lightning apps, accordingly
D. Use pinned list views for the two types of products managed by the different divisions.

Answer 20

Set different brand images and colors for the two Lightning apps, accordingly
Use pinned list views for the two types of products managed by the different divisions.

Question 21

What can be used to add or update Campaign Members from the Campaign record page.
A. Campaign Update Wizard
B. Data Import Wizard
C. Custom Report
D. Add/Update Members button

Answer 21

Data Import Wizard

Question 22

Global Container’s Sales Team has noticed that when exchange rates are updated, opportunity amounts recorded in additional currencies change. How can a Salesforce Administrator avoid having opportunity amounts on closed opportunities change when exchange rates are updated?
A. Update the exchange rate on a monthly basis
B. Opportunity amounts will always display the latest exchange rates
C. Enable ‘Advanced Currency Management’ and set dated exchange rates
D. Lock the amount on the opportunity record

Answer 22

Enable ‘Advanced Currency Management’ and set dated exchange rates

Question 23

Sam has created a matching rule on the Contact object to detect duplicates. What is true in this situation?
Choose 2
A. Duplicate contacts will be blocked or allowed based on the setting in the Duplicate Rule
B. Only one field can be used for matching in the matching rule
C. Nothing will happen unless a duplicate rule is defined that uses the matching rule
D. Only one duplicate rule can be active at one time

Answer 23

Nothing will happen unless a duplicate rule is defined that uses the matching rule
Duplicate contacts will be blocked or allowed based on the setting in the Duplicate Rule

Question 24

In order to improve efficiency and automate actions on cases, a Salesforce administrator is considering the use of bulk macros. Which of the following statements are true regarding the use of bulk macros?
Choose 2
A. Bulk macros can be run on multiple list views of two objects at the same time
B. Bulk macros can send emails to contacts on selected records
C. Bulk macros can be run on multiple objects at the same time
D. Bulk macros can update field values on multiple records

Answer 24

Bulk macros can send emails to contacts on selected records
Bulk macros can update field values on multiple records

Question 25

The SF Admin has scheduled a data backup using the SF Data Export service because they would like to download backup files from SF to their local machine. How long does a backup data export remain available before it is automatically deleted?
A. 12 hours
B. 36 hours
C. 24 hours
D. 48 hours

Answer 25

48 hours

Question 26

A user was deactivated several months ago. What can be done to reactivate the user?
A. Create a new contact
B. Create a new user
C. Disable the ‘Active’ checkbox
D. Enable the ‘Active’ checkbox

Answer 26

Disable the ‘Active’ checkbox

Question 27

The Marketing department would like to have a visual representation for tracking the lifecycle stages of campaign records with guidance similar to what Sales utilizes for Opportunities in Lightning Experience. How can the Salesforce Administrator help accomplish this?
A. It cannot be accomplished. Only opportunities can have this visual representation.
B. Create a new picklist and modify the Campaign page in Lightning Experience
C. Create a new picklist and a new path, then modify the Campaign page in Lightning Experience.
D. Create a new picklist, record type, and modify the Campaign page in Lightning Experience

Answer 27

Create a new picklist and a new path, then modify the Campaign page in Lightning Experience.

Question 28

Q: Where can the SF record ID be obtained from?
Choose 3
A. Setup
B. Data Loader export file
C. The record URL in the browser
D. Record Name
E. Reports

Answer 28

Data Loader export file
The record URL in the browser
Reports

Question 29

Flex Corporation has offices in the US, Europe, and Asia. A Sales Director should have access to the German, French, and UK accounts which are all under the European region. The Global Sales Director should have access to the HQ, US, and Asia accounts but not the European accounts. How can this be set up?
Choose 2 answers
A. Create a role hierarchy where the Global Sales Director role is not at the top of the hierarchy or above the Sales Director for Europe
B. Create a sharing rule on Accounts
C. Deselect ‘Grant Access Using Hierarchies’ option for the Account object in Sharing Settings
D. Ensure that the sharing setting of Accounts is set to ‘Private’

Answer 29

Create a role hierarchy where the Global Sales Director role is not at the top of the hierarchy or above the Sales Director for Europe
Ensure that the sharing setting of Accounts is set to ‘Private’

Question 30

What actions are supported for joined reports in Lightning Experience?
A. Add up to 10 blocks of report types
B. Create cross-block summary formulas
C. Rename and reorder blocks
D. Update and delete records
E. Convert unjoined reports into joined reports

Answer 30

Create cross-block summary formulas
Rename and reorder blocks
Convert unjoined reports into joined reports

Question 31

A Salesforce Administrator has defined a new custom object and has identified that it needs to have a many-to-many relationship with 5 different standard objects. What considerations should the Salesforce Administrator keep in mind when designing the solution?
A. Not feasible, since only two master-detail relationships are possible on a custom object
B. Not feasible, since only three master-detail relationships are possible on a custom object
C. It depends on the remaining custom object quota left in the org.
D. Not feasible, since only two many-to-many relationships are possible on a custom object

Answer 31

It depends on the remaining custom object quota left in the org.

Question 32

A customer service manager would like to assign cases automatically to the most appropriate agent to handle the requests. What feature could be used?
A. Case Assignment Rules
B. Email-to-Case
C. Case Escalation Rules
D. Web-to-Case

Answer 32

Case Assignment Rules

Question 33

The Sales Director of Cosmic Solutions would like the picklist values of the ‘Rating’ field on the Lead object modified. What options are available to modify the standard field?
Choose 3
A. The values can be reordered
B The standard values can be deleted
C. Additional values cannot be added, but standard values can be deleted
D. Additional values can be added
E. New values can be added, but standard values cannot be deleted

Answer 33

The values can be reordered
The standard values can be deleted
Additional values can be added

Question 34

A Salesforce Administrator is currently setting up the password policies for the company’s Salesforce org. Which of the following statements about the settings in the Password Policies page are correct?
Choose 2 answers
A. The default password length is 8 characters but can be changed anywhere from 3-100 characters
B. The lockout effective period can be set to ‘Forever’
C. Password complexity always requires that passwords should have numbers, uppercase letters, lowercase letters, and special characters
D. The password history enforcement can be modified

Answer 34

The lockout effective period can be set to ‘Forever’
The password history enforcement can be modified

Question 35

Global Containers is building custom clone functionality using a flow. In the flow, almost all fields from the source record will need to be copied into the new record. How would an app builder configure the ‘Get Records’ element to store the record fields in the quickest way possible?
A. Set element to automatically store all fields
B. Select fields to store in separate variables
C. Write a ‘select all fields’ query in the element
D. Manually type in all the field references

Answer 35

Set element to automatically store all fields

Question 36

Global Technologies wants to give its sales representatives the ability to relate emails, contacts, and events in Microsoft Outlook and Microsoft Exchange with Salesforce records. What can be configured by a Salesforce Administrator to meet this need?
Choose 2
A. Outlook Integration
B. Lightning Sync
C. Outlook-Salesforce Extender
D. Salesforce for Outlook

Answer 36

Lightning Sync
Outlook Integration

Question 37

The system administrator of Cosmic Solutions has built a dashboard that shows high-value accounts. A filter has been defined on the dashboard to allow the current user to select the minimum annual revenue. Users would like quick access to the filtered list of accounts based on the required filter value. For instance, some users want to quickly view accounts with annual revenue greater than or equal to 100,000. To meet this requirement, the administrator has decided to create a custom URL that can be shared with the users. If there’s only one dashboard filter, what can be added as a filter parameter to the original dashboard URL to create the custom URL?
A. &fv0=100000
B. &fv1=100000
C. &f1=100000
D. &f0=100000

Answer 37

&fv0=100000