Salesforce Ben Practice Exam

Question 1

The standard values for forecast categories are:
* Pipeline, Best Case, Commit, Omitted, Won, Lost
* Pipeline, Best Case, Confirmed, Omitted, Closed
* Prospect, Best Case, Commit, Omitted, Closed
* Pipeline, Best Case, Commit, Omitted, Closed

Answer 1

Prospect, Best Case, Commit, Omitted, Closed

Question 2

Cloudy Computing would like Opportunity owners to receive an email 7 days before the Opportunity close date to ensure Opportunities are being worked or updated accordingly. As the Administrator, what solution should you recommend?
* Send an email alert using Process Builder
* Send an email alert using Flow Builder
* Send an email alert using Workflow Rules
* Send an email alert using an Approval Process

Answer 2

Send an email alert using Flow Builder
Explanation:
The Administrator should recommend that a Scheduled Path be configured in Flow Builder to send an email alert 7 days before the Opportunity Close Date.

Question 3

Ava has been asked to automatically send out a birthday greeting to customers at 9am on their birthday. What automation tool could be used to achieve this?
* Record-Triggered Flow
* Schedule-Triggered Flow
* Autolaunched Flow
* Platform Event Triggered Flow

Answer 3

Schedule-Triggered Flow
Explanation:
You should use a Schedule-Triggered Flow when you need to perform the same action across your org regularly.
In the Start Element, you need to configure the Start Date, Start Time, and Frequency of your Schedule.

Question 4

Cloudy Computing has Trusted IP Ranges defined for extra security. A user is trying to login from outside the trusted IP ranges that have been defined. What will happen in this scenario?
* The user will receive a verification code that will then enable them to login
* The user will not be able to login
* The user will be able to login with no additional verification
* The user will need to contact the Administrator to grant them access to Salesforce

Answer 4

The user will receive a verification code that will then enable them to login
Explanation:
An Administrator can specify a list of Trusted IP addresses that applies to every user in the organization via Network Access. If a user logs in from a trusted IP address they will not receive a login challenge.
If users try to login from outside the trusted IP range, they will be sent an verification code. Once the code is entered, they can access Salesforce.

Question 5

Cloudy Computing has a custom Case assignment rule with multiple rule entries. A Case has been submitted that matches multiple rule entry criteria. How will Salesforce determine which user or queue to assign the Case to?
* Case Assignment Rule Name
* Rule Entries Order
* Case Assignment Priority
* Escalation Rule

Answer 5

Rule Entries Order
Explanation:
When adding rule entry criteria, you also set the order. ‘Order’ determines the order in which the entry is processed, for example, 1 will be processed before 5. Salesforce will evaluate each entry in order until it finds a match. Once a match is found, it stops evaluating the rule entries and assigns the item. In our example, if our Case matched multiple entry criteria, the Case will be assigned to the queue or user in the first match found.

Question 6

Which of the following are standard Salesforce objects?
(Choose 3)
* Contract
* Quote
* Pricebook
* Ticket

Answer 6

Contract
Quote
Pricebook
Explanation:
Some examples of standard Salesforce objects include: Account, Contact, Lead, Opportunity, Contract, Quote, and Pricebook.
Ticket is not a standard Salesforce object.

Question 7

What is TRUE about Custom Report Types?
(Choose 2)
* You can create Custom Report Types that can pull data from external systems
* You can add up to four objects in one Custom Report Type
* You can add fields from additional related objects
* You can override standard reports with Custom Report Types

Answer 7

You can add fields from additional related objects
You can add up to four objects in one Custom Report Type
Explanation:
When creating a Custom Report Type, you choose 1 primary object and upto 3 child objects, so a Custom Report Type can have 4 objects in total.
In addition to selecting up to 4 objects, you can add fields from other related objects. For example, my custom report has Accounts as the primary object and I can add fields from Account Owner, Parent Account and so on, without adding additional objects.

Question 8

The VP of Sales at Cloudy Computing should be notified and approve every Opportunity with a discount greater than 30%. As the Administrator, what solution should you recommend?
* Send an email alert to the VP of Sales using Workflow
* Use Process Builder to create an approval record and assign to the VP of Sales
* Create an Approval Process with an entry criteria on the Discount % field on the Opportunity
* Create an Approval Process with an entry criteria on the Amount field on the Opportunity

Answer 8

Create an Approval Process with an entry criteria on the Discount % field on the Opportunity
Explanation:
An Approval Process should be created on the Opportunity object with entry criteria stating that the Discount % value must be greater than 30%.

Question 9

The VP of Customer Service at Cloudy Computing would like to automatically assign Cases to the most appropriate agent based on the Account type such as Customer or Prospect. What feature could be used?
* Email to Case
* Case Escalation Rules
* Case Assignment Rules
* Web to Case

Answer 9

Case Assignment Rules
Explanation:
Case assignment rules can automate your companies support processes, determining how Cases are assigned to users or queues, based on criteria you set.

Question 10

What is a Roll-up Summary field?
A Roll-up Summary field lets you rollback the data that was changed last week
A Roll-up Summary field is a field that aggregates child record information into the parent record
A Roll-up Summary field is a report formula field
A Roll-up Summary field is a field that aggregates parent record information into the child record

Answer 10

A Roll-up Summary field is a field that aggregates child record information into the parent record

Question 11

What is TRUE about converting a lookup relationship to a master-detail relationship?
(Choose 2)
You cannot convert a lookup relationship to a master-detail relationship if there are roll-up summaries on the master object
You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records
You can convert a lookup relationship to a master-detail relationship even if the lookup field does not contain a value in all the records
Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write

Answer 11

You can convert a lookup relationship to a master-detail relationship as long as the lookup field contains a value in all the records
Converting a lookup relationship to a master-detail relationship changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write
Explanation:
In order to convert a lookup relationship to a master-detail relationship, the lookup field on every record must contain a value.
When you convert a lookup relationship to a master-detail relationship, it changes the organization-wide default to Controlled by Parent and the sharing model is updated to public read/write.

Question 12

Cloudy Computing would like to be able to link related Cases together. As the Admin, what would you recommend?
* Case Merge
* Master-Detail Field
* Case Hierarchies
* Lookup Field

Answer 12

Case Hierarchies
Explanation:
Case hierarchies can be used to link Cases together. A user can complete the “Parent Case” field on the child case to create a Case hierarchy and relationship between Cases.

Question 13

In Lightning Experience, what are some of the filtering options available in group feeds?
(Choose 3)
* Unread Posts
* Read Posts
* Posts with Comments
* All Updates
* Unanswered Questions

Answer 13

Unread Posts
All Updates
Unanswered Questions
Explanation:
In Lightning Experience, there are many filter options in group feeds to help you get to information you need. Filter options include:
All Updates—Shows all content in the feed.
Unread Posts—Limits the feed to the posts that you haven’t read. To see this filter, you must be a member of the group. A post is considered read when you’ve liked it, commented on it, edited it, scrolled by it, or viewed it in detail.
All Questions—Limits the feed to all questions posted through the question publisher.
Unanswered Questions—Limits the feed to all questions posted through the question publisher that don’t have an answer.
Questions with No Best Answer—Limits the feed to all questions posted through the question publisher where a Best Answer hasn’t been selected.
Questions with Best Answer—Limits the feed to all questions posted through the question publisher where a Best Answer is selected.

Question 14

While testing a new feature, the VP of Customer Service at Cloudy Computing has accidentally created 100 Cases in Salesforce. What is the quickest way to delete these?
* Mass Delete Records
* Import Wizard
* Data Loader
* Delete via a Report

Answer 14

Mass Delete Records
Explanation:
You can delete up to 250 Accounts, Leads, Activities, Contacts, Cases, Solutions, Products and Reports at one time using the Mass Delete Records function in Salesforce. Data Loader could also be used, however for 100 Cases, Mass Delete Records would be the better option.

Question 15

At Cloudy Computing, the Sales team often works in the field, visiting customers, using the Salesforce mobile app to stay up to date on Salesforce. Many of their customers live in remote areas with no internet connectivity. What features could the Salesforce Administrator enable to support the Sales team?
(Choose 2)
* Enable online create, edit, and delete in Salesforce for Android and iOS
* Enable cookies in Salesforce for Android and iOS
* Enable offline create, edit, and delete in Salesforce for Android and iOS
* Enable caching in Salesforce for Android and iOS

Answer 15

Enable caching in Salesforce for Android and iOS
Enable offline create, edit, and delete in Salesforce for Android and iOS
Explanation:
To allow viewing data while offline, the Administrator can select ‘Enable caching in Salesforce for Android and iOS’. Often, there is no need to do this, as this feature is automatically enabled the first time someone in the org installs the Salesforce Mobile app.
To allow updating records while offline, the Administrator can select ‘Enable offline create, edit, and delete in Salesforce for Android and iOS’. This option won’t be available if ‘Enable caching in Salesforce for Android and iOS’ is disabled.

Question 16

When creating users, which of the following does NOT need to be selected in order to save the record?
* Role
* Profile
* Nickname
* User License
* Username

Answer 16

Role
Explanation:
Although Role is marked as required on the user record, you do not need to select one in order to save. Profile, Username, Email, User License, Alias, Nickname and Last Name are all required to create and save a user record.

Question 17

Which of these features can be utilized on a page layout?
(Choose 2)
* Make a field read-only
* Make a field required
* Rename the label of a field
* Add conditional highlighting to a field

Answer 17

Make a field read-only
Make a field required
Explanation:
We can edit the properties of fields on the page layout, making them ‘Read Only’ or ‘Required’.

Question 18

What is NOT a lockout effective period in Salesforce?
* 1 day
* 30 minutes
* Forever
* 60 minutes
* 15 minutes

Answer 18

1 day
Explanation:
An Administrator can set a lockout effective period in Password Policies, selecting from 15 minutes, 30 minutes, 60 minutes and forever (until reset by an Admin). There is no option to set the lockout period to 1 day.

Question 19

What do Record Types control?
(Choose 3)
* Page Layouts
* Lightning App Builder Record Page Layout
* Picklist Values
* Fields
* Path

Answer 19

Page Layouts
Picklist Values
Path
Explanation:
Record Types control the Path, available Picklist Values and the Page Layout.

Question 20

As a global company, Cloudy Computing will occasionally have more than one sales team member working on an Opportunity. If the Opportunity is won, each sales team member should be recognized on the Opportunity and a percentage of the amount attributed to them. How can this be achieved?
* Sales Splits
* Team Splits
* Opportunity Team Splits
* Opportunity Splits

Answer 20

Opportunity Splits
Explanation:
Opportunity Splits can be used to distribute revenue from Opportunities among sales team members.

Question 21

Cloudy Computing often deals with complex Cases that involve contacting multiple Contacts at an Account. What feature of Salesforce could be used to support this and keep track of all Contacts involved with a Case?
* Account Teams
* Contact Teams
* Contact Roles
* Case Teams

Answer 21

Contact Roles
Explanation:
Contact Roles enable you to define which Contacts are involved in a Case and what their roles are. This feature makes it easier to quickly identify who to contact and when.

Question 22

Managers at Cloudy Computing would like to respond to approval requests via email. What is TRUE in this scenario?
(Choose 3)
* The Administrator can define custom approval terms
* The Administrator can enable ‘Enable email approval response’ in Process Automation Settings
* The Administrator can enable ‘Enable email approval response’ in the individual Approval Process
* Approvers can respond with No/Reject/Rejected
* Approvers can respond with Yes/Approve/Approved

Answer 22

The Administrator can enable ‘Enable email approval response’ in Process Automation Settings
Approvers can respond with No/Reject/Rejected
Approvers can respond with Yes/Approve/Approved
Explanation:
To allow users to respond to approval requests via email, the Administrator must enable ‘Enable email approval response’ in Process Automation Settings. This is not done in the individual approval process.
Approvers can say Yes/Approve/Approved or No/Reject/Rejected. Administrators cannot set up custom approval terms.

Question 23

What tool is available to help you assess what Record-Triggered Flows there are for a particular object and in what order they fire?
* Flow Trigger Explorer
* Debug Tool
* Flow Visualizer
* Schema Builder

Answer 23

Flow Trigger Explorer
Explanation:
The Flow Trigger Explorer allows an Administrator to see all Record-Triggered Flows for a specific object. You are able to sort by Object, action (Created, Updated, or Deleted), and see a list of Fast Field Updated (Before Triggered), Actions and Related Records (After Triggered), and Asynchronous.
Flow Trigger Explorer can be accessed via the Flows menu in Setup. It can also be accessed from within a Record-Triggered Flow.

Question 24

As Cloudy Computing are rapidly expanding, the Salesforce Administrator has created a small group of Super Users, who will act as first line support. The Super Users will all need some existing additional Permission Sets including “Export Reports”, “Delete Public List Views” and “Delete Accounts”. As the Administrator, what should you do?
* Add each of the existing Permission Sets to each Super User
* Create a new Profile called “Super Users” with the relevant permissions
* Create a Permission Set Bundle that contains all three existing Permission Sets and assign the Bundle to each Super User
* Create a Permission Set Group that contains all three existing Permission Sets and assign the Group to each Super User

Answer 24

Create a Permission Set Group that contains all three existing Permission Sets and assign the Group to each Super User
Explanation:
As there are only a small number of users that require additional permissions, there is no need to create a new profile. Whilst the Administrator could add each of the existing Permission Sets to each Super User, this would be very time consuming. A better approach would be to combine the three existing Permission Sets into a Permission Set Group and add the Group to each Super User.
In future, if additional Super Users are required, it will be easy to add the Permission Set Group.

Question 25

What are some features of Campaigns in Salesforce?
(Choose 3)
* All Salesforce users can create, edit, and delete Campaigns
* Campaign Member Statuses can be customized per Campaign
* The Opportunity value will be added to the campaign statistics of all Campaigns related to the Opportunity
* The Send List Email feature can be used to send a message to selected Campaign Members
* Path can be used to visually track Campaign progress

Answer 25

Campaign Member Statuses can be customized per Campaign
The Send List Email feature can be used to send a message to selected Campaign Members
Path can be used to visually track Campaign progress
Explanation:
Orgs using Lightning Experience can take advantage of Path to visually track Campaign progress.
Only users with the ‘Marketing User’ feature license can create and manage Campaigns.
Campaign Member Statuses can be set per Campaign. To use the same set of statuses, you can clone a Campaign.
The Send List Email feature can be used to send a message to selected Campaign Members. This can be done from the Campaign Member component or via a List
View with the Campaign selected as a filter.
When using Campaign Influence, multiple Campaigns can be associated with an Opportunity but only one may be the ‘Primary Campaign’. The Opportunity value will be added to the campaign statistics of the primary Campaign indicated in the Opportunity.

Question 26

Which of the following fields CANNOT be a controlling field for Dependent Picklists?
* Standard Checkbox
* Custom Checkbox
* Custom Multi-Select Picklist
* Standard Picklist
* Custom Picklist

Answer 26

Custom Multi-Select Picklist
Explanation:
Multi-select picklists can be dependent picklists but not controlling fields.