WC - Standards of Performance and Ethics Flashcards
1
Q
Integrity
A
- You must always act in the interest of customers.
- You must provide a high level of service.
- You must challenge /report improper language or behaviour from colleagues or customers in an appropriate manner.
2
Q
Fairness
A
- You must treat everyone fairly regardless of age, gender, ethnicity or any other personal characteristic.
- You must not act in ways which are biased or prejudiced for or against others.
3
Q
Respect
A
- You must show respect to both colleagues and customers regardless of the situation.
- You must use language appropriately and sensitively with others.
4
Q
Honesty
A
- You must be honest in your interactions with people.
* You must clarify any ambiguities and not misrepresent any facts when dealing with colleagues or customers.
5
Q
Which standard is this from?
- You must use language appropriately and sensitively with others.
A
Respect
6
Q
Which standard is this from?
- You must challenge /report improper language or behaviour from colleagues or customers in an appropriate manner.
A
Integrity
7
Q
Which standard is this from?
- You must not act in ways which are biased or prejudiced for or against others.
A
Fairness
8
Q
Which standard is this from?
- You must clarify any ambiguities and not misrepresent any facts when dealing with colleagues or customers.
A
Honesty
9
Q
Which standard is this from?
- You must treat everyone fairly regardless of age, gender, ethnicity or any other personal characteristic
A
Fairness
10
Q
Which standard is this from?
- You must always act in the interest of customers.
A
Integrity
11
Q
Which standard is this from?
- You must show respect to both colleagues and customers regardless of the situation.
A
Respect
12
Q
Which standard is this from?
- You must be honest in your interactions with people.
A
Honesty
13
Q
Which standard is this from?
- You must provide a high level of service.
A
Integrity
14
Q
Why have the “Standards of Performance and Ethics” been created?
A
These guidelines have been produced to ensure that staff working at the Westshire Centre are always acting to the highest standards and expectations.
