WC - Information about the centre

Question 1

What are the opening hours Monday-Saturday?

Answer 1

The centre is open from 9am to 9pm Monday to Saturday.

Question 2

What are the opening hours on Sunday?

Answer 2

The centre is open from 11am to 5pm on Sundays and bank holidays.

Question 3

What are the opening hours?

Answer 3

The centre is open from 9am to 9pm Monday to Saturday and from 11am to 5pm on Sundays and bank holidays.

Question 4

What are the bank holiday opening hours?

Answer 4

The centre is open from 11am to 5pm on Sundays and bank holidays.

Question 5

Access?

Answer 5

We have a car park for 6,600 vehicles and there are roads that link to the local motorway and main roads. There are regular bus services to the centre from many of the nearby towns and villages. The nearest train station is at Sandford and buses run every 15 minutes between the station and the centre.

Question 6

Access - what is the capacity of the car park?

Answer 6

We have a car park for 6,600 vehicles.

Question 7

Access - what are the local roads like?

Answer 7

There are roads that link to the local motorway and main roads.

Question 8

Access - what is the bus service?

Answer 8

There are regular bus services to the centre from many of the nearby towns and villages. The nearest train station is at Sandford and buses run every 15 minutes between the station and the centre.

Question 9

Access - where is the nearest train station and how do I get to the centre from there?

Answer 9

The nearest train station is at Sandford and buses run every 15 minutes between the station and the centre.

Question 10

Wheelchair access

Answer 10

There are spacious malls and wide entrances to all shops and stores. All facilities are easily accessible to everybody. There are 200 car parking spaces for people who have a disabled person’s badge. Wheelchairs are available for free from the main customer services desk.

Question 11

Wheelchair access - what is the mall like for navigating around in a wheelchair?

Answer 11

There are spacious malls and wide entrances to all shops and stores. All facilities are easily accessible to everybody. Wheelchairs are available for free from the main customer services desk.

Question 12

Wheelchair access - are there any wheelchairs available? If so - what is the cost?

Answer 12

Wheelchairs are available for free from the main customer services desk.

Question 13

Wheelchair access - how many parking spaces are there?

Answer 13

There are 200 car parking spaces for people who have a disabled person’s badge.

Question 14

The shops

Answer 14

There are 156 shops, including a large department store. Many of these shops are high street chain stores, but there are also a number of smaller independent shops and services. The shopping area is spread over two floors.

Question 15

The shops - is it a single level shopping centre?

Answer 15

No - the shopping area is spread over two floors.

Question 16

The shops - how many are there and what is the mix?

Answer 16

There are 156 shops, including a large department store. Many of these shops are high street chain stores, but there are also a number of smaller independent shops and services.

Question 17

Food

Answer 17

The food court is in the middle of the ground floor of the shopping area. There is food and drink to suit many people’s tastes. There is also a licensed bar.

Question 18

Food - where is the food court?

Answer 18

The food court is in the middle of the ground floor of the shopping area.

Question 19

Food - what type of food/drink can I get from the food court?

Answer 19

There is food and drink to suit many people’s tastes. There is also a licensed bar.

Question 20

No-smoking policy

Answer 20

In line with current legislation and for the safety and comfort of everyone, smoking is not allowed, except in areas outside of the centre.

Question 21

No-smoking policy - why can’t I have a fag?

Answer 21

In line with current legislation and for the safety and comfort of everyone, smoking is not allowed, except in areas outside of the centre.

Question 22

No-smoking policy - where can I go for a ciggie?

Answer 22

There is a designated area outside of the centre.

Question 23

Customer services desks

Answer 23

The main customer services desk is next to the food court. There are two other support desks in the centre. Our friendly customer services staff will help you with any problems.

Question 24

Customer services desks - where is the main customer service desk?

Answer 24

The main customer services desk is next to the food court. There are two other support desks in the centre.

Question 25

Customer service desks - what are they for?

Answer 25

Our friendly customer services staff will help you with any problems.

Question 26

Customer service desks - what is next to the main customer services desk?

Answer 26

The medical centre is next to the main customer services desk.

Question 27

Medical facilities

Answer 27

The medical centre is run by a registered nurse and other qualified first aiders and is next to the main customer services desk. You can use the medical centre when the centre is open. The registered nurse will be able to give you a consultation and, if necessary, arrange emergency appointments with a doctor at the local surgery.

Question 28

Medical facilities - what first aiders have you got in the shopping centre?

Answer 28

The medical centre is run by a registered nurse and other qualified first aiders and is next to the main customer services desk.

Question 29

Medical facilities - when is it open?

Answer 29

You can use the medical centre when the centre is open (e.g. same opening hours as the shopping centre)