W7 Information Systems Flashcards
Identify and explain the different level of organisational hierarchy
+ what type of problems they solve
Senior Management : LT goal and resource allocation
Unstructured problems
Middle/ Tactical Management: carries out SM plan, reports/summary
semi structured
Operational Management: day to day operation
Structured
Discuss the different typed of problems
Structured Problems: Routine historical data defined steps Semi–Structured: standard steps Human judgement Unstructured Problems: fuzzy and complex human judgement experience
Explain what is a TPS
DATABASE: Processing data and storage CRUD processing HV transaction REPORT: collection and monitoring Track flow of transaction Create Historical Data BUSINESS Support Core business
Identify the different effective measures of a TPS
DATA QUALITY Number of Errors Record accuracy + Up to date SYSTEM QUALITY availability Privacy and security
Explain what is a MIS
Used by: Middle Management
Reporting on organisational performance
provide report summary
Business tool: Planning, Monitoring, Controlling
Discuss the differences between MIS and DSS
MIS LIMITATIONS MIS can only answer routine/structured questions MIS is not flexible DSS CAN DSS is based on a criteria (model) DSS Has analytic capabilities
Explain what is a DSS and the type of problem it solves
Improve decision making
Solves
o Un/Semi structured
o Unique and rapidly changes
Explain what is a ESS
Summarised view of KPI
Information provided are from different sources
Including External events
assist with unstructured problems
Discuss the Technical struggle with ERP Implementations
> effect of technical problems on ERP implementation
Technical Risks: System cannot be integrated because
Existing Technical infrastructure
Legacy systems
Operating/ Network systems
Discuss the Organisational struggle with ERP Implementations
> the effect of personnel on ERP
Executive support: executive does not clearly understanding the issue fails to meet expectations Consultants: fail to consider all issues People issues: too much change = negative reactions Upgrades
Discuss the Business struggle with ERP Implementations
> the effect of ERP on the business
Choice of ERP: ERP does not meet all requirements
Implementation choices: ERP require BPR/ risky
Insufficient resources: risk of bottleneck
Future partnerships: Does not consider all future partners and requirements
Identify all the different advantages of ERP
HINT: Manager –> Market Prespective
Decision support: timely decisions capture all FAIS information Quality and efficiency: improve business operation and function Flexibility and agility: respond to change capitalise opportunities Best practices: opportunities to improve better support other activities
Identify all the different disadvantages of ERP
TIME: Costly/ time consuming RISKY: Risky to Develop Risk of Converting to ERP too fast SaaS define by best practices: employee must adapt Lose of process that gives competitive advantage
underestimating cost, train required, complexity, failure to covert data,
Identify and discuss the different On premise ERP
The vanilla approach: standard ERP package TIME: Quick, FLEX: limited, General function The customised Approach: TIME: Slow, Costly, risky, FLEX: High The best of breed approach: Mixture, Connected using Enterprise application integration
Identify what is and discuss the advantages and disadvantages of SaaS ERP
Advantages TIME/COST: Low, Middle CLOUD: (+) anywhere, scalable, (-) slow and blackout VENDOR: Maintains, (-) no control, Disadvantages SECURITY: Might not as Secure
Explain and benefits of SCM
manage relationship with their suppliers, between suppliers and vendor Benefits: attaining the right amount of product from sources in the least amount of time at the lowest cost Result: higher profit because lower cost
Identify the different components of SCM
LOGISTICS Service/Product distribution Outsourcing/Partnership MANUFACTURING Procurement processes Manufacturing (service providing) processes CUSTOMER Customer service management processes OTHER Product development Performance measurement
Identify the benefits of CRM
Benefits
Forecast good or service consumption
Identifying and attracting customers = increasing sales
Used to optimise revenue and profitability
Identify the general phrased involved in CRM
Acquire: Attract new customers
Enhance: Having an easier accessible system for customers and the organisation
Retain: Identify and reward loyal customer
