W7 Information Systems

Question 1

Identify and explain the different level of organisational hierarchy
+ what type of problems they solve

Answer 1

Senior Management : LT goal and resource allocation
 Unstructured problems
Middle/ Tactical Management: carries out SM plan, reports/summary
 semi structured
Operational Management: day to day operation
 Structured

Question 2

Discuss the different typed of problems

Answer 2

Structured Problems: 
	Routine 
	historical data
	defined steps 
Semi–Structured: 
	standard steps 
	Human judgement
Unstructured Problems: 
	fuzzy and complex
	human judgement
	experience

Question 3

Explain what is a TPS

Answer 3

DATABASE: Processing  data and storage
	CRUD
	processing HV transaction
REPORT: collection and monitoring
	Track flow of transaction
	Create Historical Data
BUSINESS
	Support Core business

Question 4

Identify the different effective measures of a TPS

Answer 4

DATA QUALITY
	Number of Errors
	Record accuracy + Up to date
SYSTEM QUALITY
	availability
	Privacy and security

Question 5

Explain what is a MIS

Answer 5

Used by: Middle Management
 Reporting on organisational performance
 provide report summary
 Business tool: Planning, Monitoring, Controlling

Question 6

Discuss the differences between MIS and DSS

Answer 6

MIS LIMITATIONS 
	MIS can only answer routine/structured questions
	MIS is not flexible
DSS CAN
	DSS is based on a criteria (model)
	DSS Has analytic capabilities

Question 7

Explain what is a DSS and the type of problem it solves

Answer 7

Improve decision making
Solves
o Un/Semi structured
o Unique and rapidly changes

Question 8

Explain what is a ESS

Answer 8

 Summarised view of KPI
 Information provided are from different sources
 Including External events
 assist with unstructured problems

Question 9

Discuss the Technical struggle with ERP Implementations

> effect of technical problems on ERP implementation

Answer 9

Technical Risks: System cannot be integrated because
 Existing Technical infrastructure
 Legacy systems
 Operating/ Network systems

Question 10

Discuss the Organisational struggle with ERP Implementations

> the effect of personnel on ERP

Answer 10

Executive support: 
	executive does not clearly understanding the issue
	fails to meet expectations 
Consultants: 
	fail to consider all issues 
People issues: 
	too much change = negative reactions
Upgrades

Question 11

Discuss the Business struggle with ERP Implementations

> the effect of ERP on the business

Answer 11

 Choice of ERP: ERP does not meet all requirements
 Implementation choices: ERP require BPR/ risky
 Insufficient resources: risk of bottleneck
 Future partnerships: Does not consider all future partners and requirements

Question 12

Identify all the different advantages of ERP

HINT: Manager –> Market Prespective

Answer 12

Decision support:
	timely decisions
	capture all FAIS information
Quality and efficiency: 
	improve business operation and function
Flexibility and agility: 
	respond to change 
	capitalise opportunities
Best practices: 
	opportunities to improve 
	better support other activities

Question 13

Identify all the different disadvantages of ERP

Answer 13

TIME: Costly/ time consuming
RISKY: 
	Risky to Develop
	Risk of Converting to ERP too fast
SaaS define by best practices: 
	employee must adapt 
	Lose of process that gives competitive advantage

underestimating cost, train required, complexity, failure to covert data,

Question 14

Identify and discuss the different On premise ERP

Answer 14

The vanilla approach: standard ERP package
	TIME: Quick, 
	FLEX: limited, General function
The customised Approach:
	TIME: Slow, Costly, risky, 
	FLEX: High 
The best of breed approach: Mixture, 
	Connected using Enterprise application integration

Question 15

Identify what is and discuss the advantages and disadvantages of SaaS ERP

Answer 15

Advantages
	TIME/COST: Low, 
Middle
	CLOUD: (+) anywhere, scalable, 
	(-) slow and blackout
	VENDOR: Maintains, 
	(-) no control, 
Disadvantages 
	SECURITY: Might not as Secure

Question 16

Explain and benefits of SCM

Answer 16

manage relationship with their suppliers, between suppliers and vendor 
Benefits: attaining the 
	right amount of product from sources 
	in the least amount of time
	at the lowest cost 
Result: higher profit because lower cost

Question 17

Identify the different components of SCM

Answer 17

LOGISTICS 
	Service/Product distribution
	Outsourcing/Partnership
MANUFACTURING
	Procurement processes
	Manufacturing (service providing) processes 
CUSTOMER
	Customer service management processes
OTHER
	Product development
	Performance measurement

Question 18

Identify the benefits of CRM

Answer 18

Benefits
 Forecast good or service consumption
 Identifying and attracting customers = increasing sales
 Used to optimise revenue and profitability

Question 19

Identify the general phrased involved in CRM

Answer 19

 Acquire: Attract new customers
 Enhance: Having an easier accessible system for customers and the organisation
 Retain: Identify and reward loyal customer