W6: Communication Flashcards
1
Q
What are the 5 main functions of communication?
A
- Management
- Authority hierarchies
- Job descriptions and company policies
- Workgroup teasing/harassing - Feedback
- Formation of goals
- Feedback on progress
- Rewards - Emotional Sharing
- Persuasion
- Information Exchange
- Transmit the data to identify and evaluate choices
(MEFIP)
2
Q
What is downward communication?
A
Flows from one level to a lower level
- Assign goals
- provide instructions,
- communicate policies,
- feedback
3
Q
What is upward communicaton?
A
Flows to a higher level in the group/org
- Provide feedback
- Inform progress
- Rely current problems
4
Q
What is lateral communication?
A
- Save time
2. Facilitate coordination
5
Q
What are the three small-group networks?
A
- Chain
- Wheel
- All Channel
6
Q
What is informal communication and how do you deal with it?
A
Grapevine
- Share information you have and don’t have (no need rumours)
- Explain
- Respond to rumour noncommittally
- Invite employees to discuss their concerns
7
Q
What are the two processes in persuasive communication?
A
- Automatic processing
2. Controlled processing
8
Q
How do you determine the choice of processing in persuasion?
A
- Level of interest
- Prior knowledge
- Personality (i.e. need for cognition)
9
Q
What are common barriers to effective communication?
A
- Filtering: A sender’s manipulation of information so that it will be seen more favorably by the receiver.
- Selective Perception
- Information Overload
- Emotions
- Language
- Silence
- Communication Apprehension: Undue
tension and anxiety about oral communication, written communication, or both. - Lying
FSIELSCL
fish swim in every lake like south china
10
Q
What are some cultural barriers?
A
- Semantics
- Connotations
- Tone differences
- Differences in tolerance for conflict and methods for resolving conflicts
