W5: IS, Operations and Business Transformation

Question 1

What is cloud computing

Answer 1

delivery of different services through the Internet, including data storage, servers, databases, networking, and software. Rather than keeping files on a proprietary hard drive or local storage device

Question 2

what is analytics

Answer 2

algorithms for connecting data

Question 3

what is blockchain

Answer 3

Blockchain is a scalable decentralized digital ledger(record keeper) that records transactions across multiple computers in a way that is secure and transparent.

Question 4

what is IoT

Answer 4

enabling phisical things to be digitally connected, monitored and controlled (sensors etc)

Question 5

what are web 1.0, 2.0, 3.0, 4.0

Answer 5

1.0 internet - Online interaction
2.0 internet + social networking platforms/apps - user generated content
3.0 internet + cloud + blockchain - decentralised, scalable, computing power
4.0 - internet + AI - Intelligent web

Question 6

explain and draw the boddy et al strategic alignement model

Answer 6

Slide 329

Question 7

explain and draw the henderson and venkatramans strategic alignement model

Answer 7

slide 330

Question 8

what are the 7 parts of an IT infrastructure ecosystem

Answer 8

• data management and storage
• internet platforms
• computing hardware platforms
• operating systems platforms
• enterprise software applications
• networking/telecommunications
• consultants and system integrators

Question 9

What are enterprise systems

Answer 9

• collect data from different parts of the organisation
• enable coordination, communication and some decentralisation of decisions through data
• Put processes into operation, not just database

Question 10

4 benefits/values of ERPs

Answer 10

• firm wide decision making support
• rapid customer request responses
• can improve operational excellence and customer intimacy
• evaluate overall organisational behaviour

Question 11

2 types of implementation processes

Answer 11

• bottom up - one functional module of an EIS at a time
• top down - enterprise wide roll out (big bang)

Question 12

3 reasons for business process redesign

Answer 12

• ICT enabled business transformation
• part of business and IT realignement
• full business model redesign

Question 13

what are the 3 key business process redesign principles which managers must ensure

Answer 13

• strategy is driven by customers
• redesigned process creates value for customers
• IS supports strategy

Question 14

Difference between ICT and IS

Answer 14

Information and Communication Technology (ICT) broadly encompasses all technologies used to handle telecommunications, broadcast media, audio-visual processing and transmission systems, while Information Systems (IS) is a discipline focusing on the integration of computer systems and software to manage and analyze data.

Question 15

What are business processes - 4 points

Answer 15

• how work is organised, coordinated and focused to create valuable products
• concrete set of work flows and activities
• the ways that management chose to coordinate work
• can be functional, cross functional, internal or external