w4 Flashcards
It is the ability to build up confidence and
zeal among people and to create an
urge in them to be led.
LEADERSHIP
It is the set of forces that cause
people to behave in certain ways.
MOTIVATION
It suggests reinforcement,
recognition, incentives, and rewards motivate
people.
INCENTIVE THEORY
It proposes there
are three different needs most people have, and
each need corresponds to a type of person who
feels motivated to address that need.
MCCLELLAND’S NEED THEORY
If an employee
successfully demonstrates their intelligence in
front of their peers, it can motivate them to feel
competent in a particular area.
COMPETENCE THEORY
It suggests people may
perform certain behaviors if they think those
actions can lead to desirable outcomes.
EXPECTANCY THEORY
- It is a
psychological theory that outlines the types of
needs a person meets to progress to more
complex needs.
MASLOW’S HIERARCHY OF NEEDS THEORY
Imparting or exchanging of
information.
COMMUNICATON
Form of communication that involves speaking
VERBAL
Form of communication that involves actions
NON VERBAL
Form of communication that involves pitch
PARA VERBAL
It is a type of communication that is controlled by people in higher
authorization
FORMAL COMMUNICATION
it is a type of formal communication
( top to bottom or CEO to
employees. Inbuilt hierarchical system)
DOWNWARD
it is a type of formal communication
bottom to top (employees to
ceo) inform higher authorities about
what’s going on
UPWARD
it is a type of formal communication
people working at the
same level, but in different departments
HORIZONTAL
it is a type of formal communication
no defined direct path
DIAGONAL
It is a type of communication that refers to casual exchange of ideas
INFORMAL COMMUNICATION
it is a type of informal communication
individually
passed, one person to another
SINGLE STRAND CHAIN
it is a type of informal communication
an individual tells a group of people
GOSSIP CHAIN
It is a type of informal communication
speaker does not
hold any interest in the information
PROBABILITY CHAIN
It is a type of informal communication
a person tells few
individuals, the few individuals will inform
another few individuals
CLUSTER CHAIN
pattern or form that is implemented in
the organization to communicate
information effectively
COMMUNICATION NETWORK
It is a type of communication network
the leader of the organization
works as a central person to accumulate
information and disseminate it to all the
members
WHEEL
It is a type of communication network
the appearance of an
organizational chain of command, a
person can communicate only with his
immediate superior and subordinate
CHAIN
