w4 Flashcards
It is the ability to build up confidence and
zeal among people and to create an
urge in them to be led.
LEADERSHIP
It is the set of forces that cause
people to behave in certain ways.
MOTIVATION
It suggests reinforcement,
recognition, incentives, and rewards motivate
people.
INCENTIVE THEORY
It proposes there
are three different needs most people have, and
each need corresponds to a type of person who
feels motivated to address that need.
MCCLELLAND’S NEED THEORY
If an employee
successfully demonstrates their intelligence in
front of their peers, it can motivate them to feel
competent in a particular area.
COMPETENCE THEORY
It suggests people may
perform certain behaviors if they think those
actions can lead to desirable outcomes.
EXPECTANCY THEORY
- It is a
psychological theory that outlines the types of
needs a person meets to progress to more
complex needs.
MASLOW’S HIERARCHY OF NEEDS THEORY
Imparting or exchanging of
information.
COMMUNICATON
Form of communication that involves speaking
VERBAL
Form of communication that involves actions
NON VERBAL
Form of communication that involves pitch
PARA VERBAL
It is a type of communication that is controlled by people in higher
authorization
FORMAL COMMUNICATION
it is a type of formal communication
( top to bottom or CEO to
employees. Inbuilt hierarchical system)
DOWNWARD
it is a type of formal communication
bottom to top (employees to
ceo) inform higher authorities about
what’s going on
UPWARD
it is a type of formal communication
people working at the
same level, but in different departments
HORIZONTAL
