w3-w5 Flashcards

1
Q

focuses on building and maintaining long-term relationships with customers

A

RELATIONSHIP MARKETING

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2
Q

achieve superior product attributes and features that are different from industry competitors

A

DIFFERENTIATION

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3
Q

concentrated on a relatively small but profitable market

A

FOCUSED

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4
Q

RETAILERS

A

FORWARD INTEGRATION

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5
Q

SUPPLIERS

A

BACKWARD INTEGRATION

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6
Q

COMPETITORS

A

HORIZONTAL INTEGRATION

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7
Q

Give 5 marketing microenvironment

A

COMPANY
SUPPLIERS
MARKET INTERMEDIARIES
CUSTOMERS
COMPETITION
PUBLICS

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8
Q

give 5 marketing macroenvironment

A

POLITICOLEGAL
TECHNOLOGICAL
NATURAL
ECONOMIC
BEHAVIOR GRAPHIC

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9
Q

selling all of a company’s assets

A

LIQUIDATION

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10
Q

halting or reversing declining sales

A

RETRENCHMENT

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11
Q

selling a division or part of an organization

A

DIVESTITURE

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12
Q

create the demand for products and services

A

CUSTOMERS

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13
Q

existing products or services into a new geographical area

A

MARKET DEVELOPMENT

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14
Q

improvement of current products

A

PRODUCT DEVELOPMENT

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