W2 Performance Appraisals

Question 1

Top performing companies more often (3):

Answer 1

• Made effective use of performance appraisals
• Emphasized management development techniques
• Encouraged candid feedback

Question 2

What are the 2 effects of feedback?

Answer 2

1. Getting feedback is essential to figuring out how to improve
2. People want feedback about how they are performing

Question 3

There are three problems with most performance appraisals:

Answer 3

1. Communication problems
2. Evaluation Problems
3. Reporting and evaluation problems

Question 4

Break down communication problems into 2

Answer 4

1. Recipient problems: positive self-illusions
2. Sender problems: transparency and sugarcoating

Question 5

Break down reporting problems into 2

Answer 5

We overestimate our own contributions
1. Subjects were more likely to take credit when they were successful
2. More likely to blame their partner when they fail

Question 6

Break evaluation problems down into 1

Answer 6

We confuse effort with output
1. We tend to give higher ratings for the quality of a product if we know a lot of time was spent on preparing it

Question 7

Three purposes of performance appraisals:

Answer 7

1. Evaluation: assessment of performance and future possibilities/promotions
2. Coaching and Development: change or reinforce behaviors; develop a plan for training and development (set goals)
3. Rewards: bonas or raise

Question 8

Performance appraisal - Best Practices (4):

Answer 8

1. Ask questions and get their perspective
2. Provide positive feedback first
3. provide negative feedback second
4. End with actions that can be taken. Focus on the positives going forward