Volume 2- Chapter 4:

Question 0

When a leader strives to conduct theirselves with a special quality, what is it called?

Answer 0

Professionalism

Question 1

A leader is a ________.

Answer 1

Professional

Question 2

___________ is simply someone who is paid for their work.

Answer 2

A professional

Question 3

Professionals must have a ______ of putting the community’s interest above their own.

Answer 3

Habit

Question 4

A professional is someone who has special skills, their _________, _______ and _________ in their field set them apart from others.

Answer 4

Knowledge, experience, competence

Question 5

What do professionals hold them and their peers to?

Answer 5

An ethical code

Question 6

A __________ is an established requirement, a principle by which something can be judged.

Answer 6

Standard

Question 7

A standard is like a yardstick or ___________.

Answer 7

Benchmark

Question 8

The leader’s ______ is the most important standard of all.

Answer 8

Example

Question 9

Air Force non-commissioned officers epitomize the _____ ________.

Answer 9

Core Values

Question 10

Switching from Airmen to NCO involves transitioning from one who was _____ ____ to one who _____ ___ _______. From one who was ________ to one who ________.

Answer 10

Cared for, cares for others. Taught, teaches

Question 11

_____ does not confer privilege or give power, it imposes _______________.

Answer 11

Rank, responsibility

Question 12

What are the seven major responsibilities of the NCO?

Answer 12

1: Epitomize the Core Values
2: Guide, Instruct and Mentor
3: Support the Leader
4: Reward People
5: Correct People
6: Career Counsel
7: Keep Learning

Question 13

What are the three requirements for NCO readiness?

Answer 13

1: Technical Readiness
NCO’s must be technically ready to accomplish the mission

2: Physical Readiness
NCO’s must be physically ready to accomplish the mission

3: Mental Readiness
If an NCO’s mind is not totally focused on their professional duties, the mission will suffer.

Question 14

Leadership is not about controlling people but _______ them.

Answer 14

Serving

Question 15

_________ leadership is when the leader sees themselves primarily as a servant of the team.

Answer 15

Servant

Question 16

Servant leadership is the new leader’s vaccine against becoming _________ or a _______.

Answer 16

Self-centered, bully

Question 17

Servant leadership is not about a personal quest for _____, prestige or material rewards.

Answer 17

Power

Question 18

What is often seen as a lazy, immature and counter-productive way to lead?

Answer 18

Pulling rank

Question 19

Servant leadership and the idea of _______ which it is built upon, is a natural fit for the Air Force.

Answer 19

Caring

Question 20

What is the process through which leaders try to solve performance problems and develop their people?

Answer 20

Coaching

Question 21

Coaching is a person-to-person experience, a relationship between an ______________ ________ and an _________ ______.

Answer 21

Experienced person, inexperienced person

Question 22

When does someone require coaching?

Answer 22

Anytime a leader identifies a need to help someone reach a higher level of effectiveness

Question 23

What are the four elements of successful coaching?

Answer 23

1: Dialogue
Coaching is marked by dialogue, a two-way conversation between the coach and the trainee.

2: Empowerment
Empowerment occurs when the person who has all the answers resists the urge to jump in and “fix” Simeon’s problem for them.

3: Action
The dialogue between coach and coachee must produce something, talk is meaningless unless followed by action.

4: Improvement
Ultimately, the goal of coaching is to help the coachee reach a higher level of effectiveness.

Question 24

Coaching requires _____________.

Answer 24

Creative thinking

Question 25

Coaching begins with __________.

Answer 25

Observation

Question 26

The coach needs to be clear about the purpose of that _________, rather than shooting from the hip, the coach should enter the dialogue having a ______.

Answer 26

Discussion, plan

Question 27

The dialogue is at the very _______ of coaching.

Answer 27

Center

Question 28

What are some techniques used during coaching’s dialogue phase?

Answer 28

-Mirroring
-Questing
-Active Listening
-Validating
Simply having someone acknowledge they understand what you’re going through can help
-Story Shifting
The coach asks the trainee to look at the problem in a different way or from someone else’s perspective
-Addressing Fears
-Finding the Bottom Line
A coach helps the coachee express the problem in one or two simple sentences
-Providing Direct Feedback
To be effective, feedback needs to be positive, constructive and specific

Question 29

Fear can _____ a person from moving forward.

Answer 29

Stop

Question 30

To ________ means to observe and direct people in fulfillment of the mission.

Answer 30

Supervise

Question 31

Trust is a ___________ of supervision.

Answer 31

Cornerstone

Question 32

What means following an impartial set of rules and applying them equally to everyone?

Answer 32

Fairness

Question 33

Everyone agrees that “being fair” is a _______.

Answer 33

Virtue

Question 34

What is required when you are distinguishing between fair and unfair?

Answer 34

Wisdom

Question 35

The concept of what asks leaders to treat things that are alike in the same way?

Answer 35

Fairness

Question 36

Punishment is a __________ consequence.

Answer 36

Negative

Question 37

What teaches someone only what behaviors to avoid but does not teach someone what they actually should be doing?

Answer 37

Punishment

Question 38

Constructive discipline is a ________ that provides an opportunity for positive growth.

Answer 38

Learning process

Question 39

What are the principles of constructive discipline?

Answer 39

-Know that ability differs from willingness.
There are many reasons for people to fall short of a standard.

-Praise in public, correct in private.
This is one of the fundamental laws of leadership.

-Choose the right time.
Constructive discipline must take place when the problem behavior is still fresh in the follower’s and the leader’s mind.

-Control emotions.
When disciplining a subordinate, a leader stays calm, the leader never loses control.

-Focus on performance.
Leaders are not bullies, to keep constructive discipline positive, leaders focus on performance. They criticize bad behavior and inanimate objects, not the offending individual.

Question 40

What is motivation?

Answer 40

Motivation is the reason for an action, it gives purpose and direction to a behavior, motivation is your “why”.