Vocab

Question 1

define ACTIVE LISTENING

Answer 1

listening to understand & appropriately respond

Question 2

define ADVOCATE

Answer 2

person who represents & fights for someone else on their behalf

Question 3

define ARTICULATION

Answer 3

to join together as in a joint

Question 4

define ASSERTIVE

Answer 4

confident, persistent manner of communicating in a way that is positive

Question 5

define COMMUNICATION

Answer 5

act of delivering information

Question 6

define COMPENSATION

Answer 6

anything given as an equivalent/make amends

Question 7

define CONCEPTUALIZE

Answer 7

to form concept/thought/notion/understanding

Question 8

define CONFIDENTIAL COMMUNICATION PREFERENCE (CCP) form

Answer 8

form patient signs to authorize others to get info about patient’s care

Question 9

define CONTRADICT

Answer 9

to deny

Question 10

define CONVEYING

Answer 10

impart as an idea

Question 11

define DEFENSE MECHANISM

Answer 11

generally unconscious acts to help deal w/unpleasant/socially unacceptable circumstances or behaviors & to make emotional adjustment in everyday situations

Question 12

define DENIAL

Answer 12

refusal to believe/accept

Question 13

define DISPLACEMENT

Answer 13

transfer of emotions to another person/situation

Question 14

define DISTORT

Answer 14

misrepresent/twist out of shape

Question 15

define EMPATHY

Answer 15

sympathetically trying to identify one’s feeling w/those of another

Question 16

define INCONGRUENT

Answer 16

lacking harmony/agreement

Question 17

define INTELLECTUALIZATION

Answer 17

defense mechanism where you employ reasoning to avoid confrontation/stress

Question 18

define INTERPRETED

Answer 18

explain/translate/determine meaning

Question 19

define INTUITION

Answer 19

immediate knowing/learning of something w/o conscious reasoning

Question 20

define MALINGERING

Answer 20

defense mechanism; pretend to be sick to avoid dealing w/situations that are unpleasant/anxiety inducing

Question 21

define PATIENT EDUCATION

Answer 21

info, instructions, & cautions given to patient to ensure & advance safety/health/recovery

Question 22

define PERCEPTION

Answer 22

awareness through senses

Question 23

define PROJECTION

Answer 23

defense mechanism of trying to blame another for own inadequacies

Question 24

define RATIONALIZATION

Answer 24

explain on rational grounds to devise plausible explanations

Question 25

define REFERENCE POINTS

Answer 25

sum total of values, culture, education, & experiences individual holds that affect the way a message is received

Question 26

define REFLECTIVE COMMUNICATION

Answer 26

interactive communication where receiver uses verbal mirroring to restate the sender for optimal clarification

Question 27

define REGRESSION

Answer 27

defense mechanism of retreating to thoughts & actions of earlier “safer” age

Question 28

define REPRESSION

Answer 28

defense mechanism where you force painful ideas/impulses into subconscious

Question 29

define SUBLIMATION

Answer 29

defense mechanism used unconsciously to express socially unacceptable instinctive drives/impulses in approved & acceptable ways

Question 30

define SUPPRESSION

Answer 30

defense mechanism that describes condition where person purposely involved in project/work to avoid situation