Vocab Flashcards
define ACTIVE LISTENING
listening to understand & appropriately respond
define ADVOCATE
person who represents & fights for someone else on their behalf
define ARTICULATION
to join together as in a joint
define ASSERTIVE
confident, persistent manner of communicating in a way that is positive
define COMMUNICATION
act of delivering information
define COMPENSATION
anything given as an equivalent/make amends
define CONCEPTUALIZE
to form concept/thought/notion/understanding
define CONFIDENTIAL COMMUNICATION PREFERENCE (CCP) form
form patient signs to authorize others to get info about patient’s care
define CONTRADICT
to deny
define CONVEYING
impart as an idea
define DEFENSE MECHANISM
generally unconscious acts to help deal w/unpleasant/socially unacceptable circumstances or behaviors & to make emotional adjustment in everyday situations
define DENIAL
refusal to believe/accept
define DISPLACEMENT
transfer of emotions to another person/situation
define DISTORT
misrepresent/twist out of shape
define EMPATHY
sympathetically trying to identify one’s feeling w/those of another
define INCONGRUENT
lacking harmony/agreement
define INTELLECTUALIZATION
defense mechanism where you employ reasoning to avoid confrontation/stress
define INTERPRETED
explain/translate/determine meaning
define INTUITION
immediate knowing/learning of something w/o conscious reasoning
define MALINGERING
defense mechanism; pretend to be sick to avoid dealing w/situations that are unpleasant/anxiety inducing
define PATIENT EDUCATION
info, instructions, & cautions given to patient to ensure & advance safety/health/recovery
define PERCEPTION
awareness through senses
define PROJECTION
defense mechanism of trying to blame another for own inadequacies
define RATIONALIZATION
explain on rational grounds to devise plausible explanations
define REFERENCE POINTS
sum total of values, culture, education, & experiences individual holds that affect the way a message is received
define REFLECTIVE COMMUNICATION
interactive communication where receiver uses verbal mirroring to restate the sender for optimal clarification
define REGRESSION
defense mechanism of retreating to thoughts & actions of earlier “safer” age
define REPRESSION
defense mechanism where you force painful ideas/impulses into subconscious
define SUBLIMATION
defense mechanism used unconsciously to express socially unacceptable instinctive drives/impulses in approved & acceptable ways
define SUPPRESSION
defense mechanism that describes condition where person purposely involved in project/work to avoid situation
