Psychology, Patient Education, Other Flashcards
List components of communication
- message
- sender
- encoder
- decoder
- medium
- receiver
define ENCODER
device that encodes message so it can be sent via medium
define DECODER
device the decodes message for receiver
define MEDIUM
way message is delivered
what are the 3 types of learning styles?
visual, auditory, & kinesthetic
describe VISUAL LEARNING
make up 65% population; will write notes even if provided; learns from notes & diagrams
describe AUDITORY LEARNING
makes up 30% population; will listen first write later
describe KINESTHETIC LEARNING
5% population; often uses physical gestures & learns betst w/practice & imitation
List factors that interfere w/patient compliance
travel, work, moving, lifestyle/culture. illiteracy/language barriers, intellectual disability, socioeconomic concerns, being unclear
What are the 5 stages of Maslow’s Heirarchy
- physical needs
- safety
- belonging & love
- self-esteem
- self-actualization
what are the first four stages of maslow’s heirarchy called
deficit needs
what are the five stages of Kubler-Ross’s stages of grief
- grief
- anger
- bargaining
- depression
- acceptance
list the stages of Erikson’s theory
- infant: trust v mistrust
- toddler: autonomy v shame & doubt
- preschool: initiative v guilt
- elementary: industry v inferiority
- teen: identity v role confusion
- YA: intimacy v isolation
- Middle adult: generativity v stagnation
- elder: integrity v despair
define REFLECTIVE COMMUNICATION
restate what the patient said to clarify for all
aka: reflective communication
mirror communication
list steps to diffusing a situation
- let patient vent
- express empathy
- begin problem solving
- agree on solution
- follow up
what are the coaching topics in regards to patient education
health maintenance, disease prevention, compliance w/treatment plan, adaptations to patient’s needs
what should be included when you document patient education
- date, time, purpose, topic
- provider who ordered session
- who was present
- patient comprehension & response
- describe materials & verbal info given
- signature
