Psychology, Patient Education, Other

Question 1

List components of communication

Answer 1

• message
• sender
• encoder
• decoder
• medium
• receiver

Question 2

define ENCODER

Answer 2

device that encodes message so it can be sent via medium

Question 3

define DECODER

Answer 3

device the decodes message for receiver

Question 4

define MEDIUM

Answer 4

way message is delivered

Question 5

what are the 3 types of learning styles?

Answer 5

visual, auditory, & kinesthetic

Question 6

describe VISUAL LEARNING

Answer 6

make up 65% population; will write notes even if provided; learns from notes & diagrams

Question 7

describe AUDITORY LEARNING

Answer 7

makes up 30% population; will listen first write later

Question 8

describe KINESTHETIC LEARNING

Answer 8

5% population; often uses physical gestures & learns betst w/practice & imitation

Question 9

List factors that interfere w/patient compliance

Answer 9

travel, work, moving, lifestyle/culture. illiteracy/language barriers, intellectual disability, socioeconomic concerns, being unclear

Question 10

What are the 5 stages of Maslow’s Heirarchy

Answer 10

1. physical needs
2. safety
3. belonging & love
4. self-esteem
5. self-actualization

Question 11

what are the first four stages of maslow’s heirarchy called

Answer 11

deficit needs

Question 12

what are the five stages of Kubler-Ross’s stages of grief

Answer 12

1. grief
2. anger
3. bargaining
4. depression
5. acceptance

Question 13

list the stages of Erikson’s theory

Answer 13

• infant: trust v mistrust
• toddler: autonomy v shame & doubt
• preschool: initiative v guilt
• elementary: industry v inferiority
• teen: identity v role confusion
• YA: intimacy v isolation
• Middle adult: generativity v stagnation
• elder: integrity v despair

Question 14

define REFLECTIVE COMMUNICATION

Answer 14

restate what the patient said to clarify for all

Question 15

aka: reflective communication

Answer 15

mirror communication

Question 16

list steps to diffusing a situation

Answer 16

1. let patient vent
2. express empathy
3. begin problem solving
4. agree on solution
5. follow up

Question 17

what are the coaching topics in regards to patient education

Answer 17

health maintenance, disease prevention, compliance w/treatment plan, adaptations to patient’s needs

Question 18

what should be included when you document patient education

Answer 18

• date, time, purpose, topic
• provider who ordered session
• who was present
• patient comprehension & response
• describe materials & verbal info given
• signature